Patient Access Director- Bayou

Ochsner Health•Houma, LA

5d•Onsite

About The Position

This job assumes responsibility for and enhances and maintains a properly functioning Hospital and Clinic Registration process through a cross-department organizational structure. Manages and leads the daily operations of all areas of Registration which has a direct impact on patient care, patient safety, clinical operations, DNFB, and billing/collections functions in a 24/7 acute care medical facility. Critical responsibilities include; direction and overall accountability for department(s) actions comprised of multiple functional areas, ensuring compliance with corporate standards, maintaining open/active communication with referring providers, facilities, and internal departments as well as ensuring department achievement of annual and periodic goals for significant statistical indicators of Patient Access performance and registration quality and collections. Manages initiatives to improve processes, maximizing efficiency, dazzling internal and external customers, and maintaining high employee morale.

Requirements

High school diploma or equivalent
10 years of Leadership experience OR 5 years of Leadership experience with a Bachelor's Degree, both must include 3 years experience in Healthcare Management
Must have computer skills and dexterity required for data entry and retrieval of information.
Effective verbal and written communication skills and the ability to present information clearly and professionally.
Must be proficient with Windows-style applications, various software packages specific to role and keyboard.
Excellent interpersonal skills with the ability to relate to executive management, professionals and business and community leaders.
Excellent leadership skills including good judgment in handling difficult situations, organizational, time management, interpersonal and conflict resolution skills.

Nice To Haves

Bachelor's degree in Healthcare, Business Administration or related field

Responsibilities

Manages departmental metrics and quality care.
Manages and develops employees.
Conducts research, education & training.
Ensures operational profitability and overall success.
Maintains professional certifications and technical knowledge.
Manages the physical & technologic infrastructure.
Other related duties as required.
Remains knowledgeable on current federal, state and local laws, accreditation standards or regulatory agency requirements that apply to the assigned area of responsibility and ensures compliance with all such laws, regulations and standards.
This employer maintains and complies with its Compliance & Privacy Program and Standards of Conduct, including the immediate reporting of any known or suspected unethical or questionable behaviors or conduct; patient/employee safety, patient privacy, and/or other compliance-related concerns.