Regional Director, Patient Access

Prime Healthcare•Ontario, CA

2d•Onsite

About The Position

Prime Healthcare is an award-winning health system headquartered in Ontario, California, operating 54 hospitals and over 360 outpatient locations across 15 states. With more than 3.0 million patient visits annually and over 60,000 employees and physicians, it is a leading health system. Twenty-one of its hospitals are part of the Prime Healthcare Foundation, a 501(c)(3) not-for-profit public charity. Prime Healthcare is actively seeking new members for its corporate team.

Requirements

High school diploma or equivalent.
Bachelor’s degree required.
Two (2) to three (3) years of experience as a Director in the Admitting areas of an acute care facility required.
Demonstrated operational proficiency in Epic (Grand Central, Prelude, Cadence) in a live production environment.
Must be able to demonstrate understanding of and ability to interpret regulatory standards as they apply to the Admitting areas as well as OSHPD, CMS and EMTALA regulations.
Strong organizational skills required for effective communication with Prime Healthcare Services Corporate, Prime Healthcare Associates, physicians, public, staff and local administrations.
Must be able to work in a fast-paced environment with frequent interruptions.
EPIC implementation required.

Nice To Haves

Management and leadership experience of five (5) to eight (8) years preferred.
Implementation or optimization experience preferred.

Responsibilities

Provides leadership, direction, and administrative guidance to all Prime Healthcare Admitting Areas in all aspects of the Admitting department, as well as the Patient Accounting Department concerning issues flowing from admitting.
Oversees all registration functions within relevant admitting areas, Information Desk, financial counseling, Insurance Verification Cashier processes, hospital mail processes, and PBX areas.
Responsible for all Standardized Training and Education related to all Prime Healthcare Admitting and PFS departments.
Functions as the Corporate Admitting Core Team Leader for implementations and conversions, responsible for the development of training materials.
Supports the Corporate PFS Director as directed.
Manages daily work queue volume and aging to established thresholds, prioritizing revenue-critical queues (registrations edits, eligibility/COB, authorization, MSP) before claim submission deadlines.
Monitors work queue trending to identify systemic registration defects and drives correction at the source.
Owns end-to-end Patient Access workflow design across scheduling, preregistering, financial clearance, arrival/check-in, and ED registration.
Documents and maintains click-level standard work for each registration workflow, ensuring consistency across all access points and shifts.
Aligns local workflows to enterprise standards.
Validates workflow changes in ERH before deployment and confirms staff competency post-change through audit.
Partners with other departments to close authorization gaps ahead of day of service.