Patient Access Coordinator

Medical University of South Carolina•Charleston, SC

10d•Onsite

About The Position

The Patient Access Coordinator at MUSC reports to the Supervisor Patient Access Coordinator. Under indirect supervision, the Patient Access Coordinator offers individualized assistance to patients and caregivers to assist in overcoming healthcare system barriers and acts as a liaison between the patient and the hospital care team. This role promotes informed decision-making and timely access to quality patient care while providing a vital link to communication between multidisciplinary providers during their treatment planning. The Patient Access Coordinator performs specific functions requiring specialized education or training in advanced scheduling to include the scheduling of all multidisciplinary and ancillary clinics across the enterprise, series scheduling, template management to include strategic overbooking and resource alignment, ability to manage referral authorization processes, informed of financial and drug assistance resources, and other complex scheduling methods.

Requirements

High school diploma and three years related healthcare experience OR an Associate's degree and two years related healthcare experience OR a Bachelor's degree and one year healthcare related experience.
Excellent interpersonal, organizational, and written and verbal communication skills.
Highly detail-oriented.
Ability to exercise good judgment in decision-making.
Ability to work efficiently and effectively under deadline pressures.
Ability to simultaneously handle multiple assignments and projects with speed and accuracy.
Professional maturity.
High degree of honesty, integrity, and confidentiality.
Ability to work with individuals in a tactful and diplomatic manner.
Proficiency with MS Office Suite (Word, Excel and PowerPoint).
Expertise in MS Outlook and understanding of meeting and calendar functions.
Organizational, time management, and problem-solving skills.
Ability to work weekends and holidays as needed.

Nice To Haves

Epic experience
Medical Office experience
Call center experience
Medical terminology knowledge
Knowledge of insurance
Certified Healthcare Access Associate
Certified Revenue Cycle Representative
Administrative Professional Certification

Responsibilities

Schedule and coordinate complex follow-up appointments and ensure accuracy.
Manage referral authorization processes.
Provide information on financial and drug assistance resources.
Schedule all multidisciplinary and ancillary clinics across the enterprise.
Perform series scheduling.
Manage templates, including strategic overbooking and resource alignment.
Operate equipment including, but not limited to, computers, printers, fax machines, multi-line phone system, and typewriter.
Speak sufficiently to communicate effectively with other individuals in person or over the telephone.