Patient Access Coordinator
About The Position
The Patient Access Coordinator at MUSC reports to the Supervisor Patient Access Coordinator. Under indirect supervision, the Patient Access Coordinator offers individualized assistance to patients and caregivers to assist in overcoming healthcare system barriers and acts as a liaison between the patient and the hospital care team. This role promotes informed decision-making and timely access to quality patient care while providing a vital link to communication between multidisciplinary providers during their treatment planning. The Patient Access Coordinator performs specific functions requiring specialized education or training in advanced scheduling to include the scheduling of all multidisciplinary and ancillary clinics across the enterprise, series scheduling, template management to include strategic overbooking and resource alignment, ability to manage referral authorization processes, informed of financial and drug assistance resources, and other complex scheduling methods.
Requirements
- High school diploma and three years related healthcare experience or an Associates degree and two years related healthcare experience or a Bachelor's degree and one year healthcare related experience.
- Proficiency with MS Office Suite (Word, Excel and PowerPoint).
- Must have expertise in MS Outlook and must understand meeting and calendar functions.
- Organizational, time management, problem solving skills required.
- Ability to work efficiently and effectively under deadline pressures and to simultaneously handle multiple assignments and projects with speed and accuracy
- Professional maturity
- High degree of honesty, integrity, and confidentiality
- Ability to work with individuals in a tactful diplomatic manner that enhances the image of the office.
- Speaking ability sufficient to communicate effectively with other individuals in person or over the telephone.
Nice To Haves
- Epic
- Medical Office experience
- Call center experience
- Medical terminology
- Knowledge of insurance
- Certified Healthcare Access Associate
- Certified Revenue Cycle Representative
- Administrative Professional Certification
Responsibilities
- Scheduling of all multidisciplinary and ancillary clinics across the enterprise
- Series scheduling
- Template management to include strategic overbooking and resource alignment
- Ability to manage referral authorization processes
- Informed of financial and drug assistance resources
- Other complex scheduling methods
- Schedule and coordinate complex follow-up appointments and ensure accuracy
Benefits
- Federal E-Verify program participation
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
