Patient Access Coordinator
Rothman Orthopaedics•Orlando, FL
•Remote
About The Position
The Patient Access Coordinator is a remote position that handles all incoming telephone calls efficiently, and in a timely manner. This individual is responsible for triaging calls throughout the organization. If you are qualified for and interested in this role, please apply.
Requirements
- Must have 1+ years of high-volume call center experience
- Must be fluent in Spanish (written and spoken)
- High School diploma or GED minimum education requirement
- Intermediate computer skills required
- Reliable, high-speed internet access and Wi-Fi connection required
Nice To Haves
- previous remote work experience preferred
- Medical terminology knowledge highly preferred, though healthcare experience not required
Responsibilities
- Answer inbound calls in a fast paced environment.
- Acts as the first point of contact for patients needing assistance.
- Creates patient record, triages the call, and sends messages or schedules based on the needs of the patient.
- Demonstrates professionalism and patience when handling calls.
- Maintains department productivity levels for customer satisfaction. This includes meeting or exceeding monthly scorecard expectations.
- Escalates calls to Supervisor or other departments as necessary.
- Answers questions regarding patient appointments.
- Performs other duties and assists on additional lines as assigned by manager.
- Adheres to established policies, procedures, and scripting to consistently achieve call-time and quality standards.
- Exemplifies the desired culture and philosophies of the organization.
Benefits
- comprehensive health and dental benefits
- tuition reimbursement
- paid time off
- retirement savings plans
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
