Patient Access Coordinator - Rockford and East Beltline

Trinity Health•Grand Rapids, MI

5d•Onsite

About The Position

Assists the management team and support staff. Reports directly to the Supervisor of Registration and Supervisor of Central Scheduling and Pre-Registration respectively. This is a Full Time position, 40 hours per week, days.

Requirements

Minimum – High School Diploma or equivalent
Ability to learn and adapt quickly to new applications.
Excellent communication skills, both written and oral.
Ability to multi-task.
Ability to read physician orders.
Understanding of billing processes and insurance information, patient scheduling process, medical terminology and basic human anatomy.
Problem solving skills.

Nice To Haves

Associate's degree or equivalent experience in business or computer information systems
One year of experience in patient access or in another healthcare field

Responsibilities

Provides input to the evaluation process and development of Action Plans to correct behaviors.
Under direction, designs and builds Departmental Policies and Procedures with a global facility outlook.
Acts as a resource, guide and support to Management, peers and support staff.
Provides input to the interviewing and hiring of staff.
Identifies quality issues and participates in ongoing quality monitoring, data collection and analysis of Patient Access procedures.
Develops and implements departmental and division goals.
Complies with departmental Management chain of command.
Attends educational workshops as directed by the Management Team.
Cross-trained in areas of responsibility.
Responsible for weekly schedules and covering of staff.
Takes On-Call on a revolving basis with other Leadership from PA – responds to calls by phone and in person as the situation requires.
Performs other related duties as assigned.