Patient Access Coordinator

Rothman Orthopaedics•Orlando, FL

4d•Remote

About The Position

The Patient Access Coordinator is a remote position that handles all incoming telephone calls efficiently and in a timely manner. This individual is responsible for triaging calls throughout the organization. The role involves answering inbound calls in a fast-paced environment, acting as the first point of contact for patients needing assistance, creating patient records, triaging calls, and sending messages or scheduling appointments based on patient needs. The coordinator must demonstrate professionalism and patience, maintain department productivity levels, and escalate calls as necessary. They will also answer questions regarding patient appointments and perform other duties as assigned by their manager, adhering to established policies, procedures, and scripting.

Requirements

High School diploma or GED minimum education requirement
1+ years of high-volume call center experience
Intermediate computer skills required
Reliable, high-speed internet access and Wi-Fi connection required
Must live within 50 miles of 265 E Rollins St suite 11100, Orlando, FL 32804

Nice To Haves

Medical terminology knowledge highly preferred
Healthcare experience not required

Responsibilities

Handle all incoming telephone calls efficiently and in a timely manner.
Triage calls throughout the organization.
Answer inbound calls in a fast-paced environment.
Act as the first point of contact for patients needing assistance.
Create patient records, triage calls, and send messages or schedule based on the needs of the patient.
Demonstrate professionalism and patience when handling calls.
Maintain department productivity levels for customer satisfaction, meeting or exceeding monthly scorecard expectations.
Escalate calls to Supervisor or other departments as necessary.
Answer questions regarding patient appointments.
Perform other duties and assist on additional lines as assigned by manager.
Adhere to established policies, procedures, and scripting to consistently achieve call-time and quality standards.
Exemplify the desired culture and philosophies of the organization.