Patient Access Coordinator

CCRM Fertility • Greenville, SC

4d • Onsite

About The Position

Come join CCRM Fertility, a global pioneer in fertility treatment, research, science, specializing in IVF, fertility testing, egg freezing, preimplantation genetic testing, third party reproduction and egg donation. As a member of CCRM Fertility’s diverse team of professionals, you will be a part of helping families grow and changing lives. We take pride in providing our employees with meaningful employment, a supportive culture, and a well-balanced personal & work life alignment. For more information, visit www.ccrmivf.com Location Address: Greenville, SC (In-person) Department: Administration

Requirements

• High School Diploma required
• 2-3+ years of medical front office/reception experience preferred
• Strong communication and customer service skills
• Professional, friendly, and dependable demeanor
• Ability to multitask in a fast-paced environment
• Attention to detail and accuracy when handling information and payments

Nice To Haves

• Associates degree preferred
• Prior experience with Athena preferred
• Fertility and/or Women’s Health experience preferred

Responsibilities

• Answer and direct incoming phone calls in a professional and courteous manner
• Greet patients and visitors upon arrival
• Collect and verify insurance cards and photo identification
• Process and record credit card payments accurately
• Maintain the cleanliness and organization of the reception area
• Restock patient-facing materials and office supplies as needed
• Provide general administrative support to front desk and clinical staff
• Assist with other duties as assigned to support daily operations
• Greeting and registering patients
• Answering phones
• Collecting patient information
• Collecting insurance details
• Completing medical record requests
• Providing front office administrative support for the office
• Answering questions or providing general information

Benefits

• Generous Paid time-off (PTO) and paid holidays
• Medical, Dental, and Vision Insurance
• Health benefits eligible the first day of the month following your start date
• 401(k) Plan with Company Match (first of the month following 2 months of service)
• Basic & Supplement Life Insurance
• Employee Assistance Program (EAP)
• Short-Term Disability
• Flexible spending including Dependent Care and Commuter benefits
• Health Savings Account
• CCRM Paid Family Medical Leave (eligible after 1 year)
• Supplemental Options (Critical Illness, Hospital Indemnity, Accident)
• Professional Development, Job Training, and Cross Training Opportunities
• Bonus Potential
• Potential for Over-time Pay (Time and a half)
• Holiday Differential Pay (Time and a half)
• Weekend Shift Differential Pay ($4.00 per hour)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED