Patient Access Coordinator - Laboratory Registration

Lifepoint Health•Danville, VA

2d•Onsite

About The Position

This position supports laboratory registration, including registering specimens within the laboratory and assisting at the Lab Patient Service Center. At Lifepoint Health, we are committed to empowering and supporting a diverse and determined workforce who can drive quality, scalability, and significant impact across our hospitals and communities. As a Patient Access Coordinator II, you’ll support those that are in our facilities who are interfacing and providing care to our patients and community members to positively impact our mission of making communities healthier ®. Our Patient Access team is the first point of contact for patients entering our hospital, setting the tone for a positive and supportive experience. We are committed to delivering exceptional service with compassion, accuracy, and efficiency. Our team plays a critical role in ensuring a smooth registration and intake process for every patient we serve. Sovah Health is a regional health care delivery system with 2 hospital campuses – Danville and Martinsville. Each facility has a 24/7 Emergency Room, Outpatient Imaging Center, and over 20 primary and specialty care physician clinics. Our Danville location is also a teaching hospital that trains medical students and physician residents specializing in family and internal medicine.

Requirements

High school diploma or equivalent.

Nice To Haves

Previous experience in prior authorization or insurance verification is preferred.
1-2 years of customer service and/or health care experience is preferred.

Responsibilities

Ensures that all necessary demographic, billing and clinical information is obtained and entered into the registration system with timeliness and accuracy.
Distributes forms, documents, and educational handouts to patients and/or family members.
Verifies insurance benefits and validates authorizations/pre-certifications.
Completes estimations, reviews upfront collections process, processes payments, establish payment arrangements, and reviews patient's propensity to pay and escalates accordingly.