Patient Access Coordinator - Float

Fred Hutchinson Cancer Center•Seattle, WA

2d•Onsite

About The Position

The Patient Access Coordinator is a member of the care service team and acts as a professional liaison for patients and families, care providers, as well as other Fred Hutch departments. The role uses critical thinking skills to facilitate and operationalize complex scheduling requests through heavy use of multiple computer systems. This position is Full-Time Float, hourly position.

Requirements

High school graduate or equivalent.
One year of customer service experience.
Ability to work independently, organizing, and prioritizing concurrent responsibilities and demands.
Ability to work in a high pressure, time-sensitive, and complex health care environment.
Ability to demonstrate sensitivity and empathy in an emotionally challenging environment.
Active listening skills.
Ability to build relationships while maintaining appropriate boundaries.
Coping skills.
Ability to work independently, organize, and prioritize concurrent responsibilities and demands.
Ability to use a mouse, navigate computer programs, and use email in a business setting.
Ability to communicate verbally in person, on the phone, and in writing in a clear and concise manner.
Ability to identify and triage issues appropriately.
Attention to detail to ensure scheduling accuracy.

Nice To Haves

Bachelor's degree (BA or BS).
Previous medical office/hospital experience coordinating physician appointments and patient services.
Familiarity with medical terminology.
Bilingual skills.
Prior experience utilizing an electronic medical record system and/or an automated scheduling system.

Responsibilities

Maintains the flow of the clinic/unit by coordinating with clinical staff to direct and monitor patient location
Greets and screens patients arriving for appointments and checks them in using an automated scheduling system.
Assembles and distributes appropriate paperwork to patients and clinical staff.
Triage questions and concerns from callers and forward to appropriate staff or department as needed.
Schedules all patient appointments related to treatment within Fred Hutch as well as outside consults and referrals.
Coordinates scheduling with other departments to ensure efficient patient flow.
Works closely with patients, families, visitors, providers and staff to identify needs, answer questions, resolve problems, provide information and follow up.
Communicates with providers (physicians, therapists, etc.) technologists, and nurses regarding the patient's scheduling needs, treatment schedule, and additional requests.
Notifies appropriate parties as needed.
Manages and prioritizes scheduling requests.
Recognizes emergency situations and initiates correct code procedures.
Supports the overall function of the department, and may be required to take on additional duties such as cross coverage, special projects, etc.
Assists with the training of new staff.