Patient Access - Outpatient Office - Latham

Trinity Health•Latham, NY

13d•$18 - $24•Onsite

About The Position

The Patient Access Concierge is a phone-based role in an outpatient vascular surgery office in Latham, New York. The position registers patients and schedules appointments and surgeries, verifies demographic, clinical, financial, and insurance information during pre-registration, accepts point-of-service payments or explains payment options, and clears patients for service delivery. The role is located at 1182 Troy Schenectady Road, Latham, NY, and follows office hours Monday through Friday. The position offers an orientation program, career development, tuition allowance or reimbursement, paid time off, and competitive pay. The stated pay range is $18.00–$24.27, based on experience and potentially varying by location. The employer is an equal opportunity employer and describes its commitment to dignity, inclusion, and person-centered care.

Requirements

High school diploma.
One to three years of experience in a hospital or clinic, insurance company, managed care organization, or other health care financial services setting, performing medical claims processing, financial counseling, financial clearance, accounting, or customer service activities. Commensurate customer service experience in another industry may be considered.
Knowledge of insurance and governmental programs, regulations, and billing processes; managed care contracts; and coordination of benefits.
Working knowledge of medical terminology, anatomy and physiology, and medical record coding, including ICD-10, CPT, and HCPCS.
Basic understanding of Microsoft Word, PowerPoint, and Excel.
Excellent verbal and written communication, data-entry, and organizational skills.
Strong interpersonal skills for interacting with customers and colleagues.
Accuracy, attention to detail, ability to work independently, and good time-management skills.
Self-starter comfortable in a fast-paced, results-oriented, collaborative, people-centered environment.

Nice To Haves

Associate degree.
Knowledge of insurance and governmental programs, regulations, and billing processes, including Medicare, Medicaid, Social Security Disability, Champus, and Supplemental Security Income Disability; managed care contracts; and coordination of benefits.
Working knowledge of medical terminology, anatomy and physiology, and medical record coding, including ICD-10, CPT, and HCPCS.

Responsibilities

Verify patient identification, demographic information, and insurance coverage.
Accept point-of-service payments.
Enter patient information accurately into appropriate hospital information systems.
Refer patients with questions about financial liability to appropriate resources.
Accept medical authorization or referral forms, when appropriate.
Process key documents to help obtain insurance information.
Provide estimates for patients’ out-of-pocket costs.
Educate patients and families on using registration kiosks or online systems.
Identify routine issues and escalate them to the Lead Patient Access Concierge.
Register patients and schedule appointments and surgeries.
Verify demographic, clinical, financial, and insurance information during pre-registration and clear patients for service delivery.
Provide guidance on payment options.