Patient Access Concierge - Outpatient Office - Latham

Trinity Health•Albany, NY

19d•$18 - $24•Onsite

About The Position

The Patient Access Concierge is a phone-based role in an outpatient orthopedics office in Latham, New York. The position registers patients and schedules appointments and surgeries; verifies demographic, clinical, financial, and insurance information during pre-registration; accepts point-of-service payments or explains payment options; and clears patients for service delivery. The position is located at 1182 Troy Schenectady Road, Latham, NY, and follows office hours Monday through Friday. The role also enters patient information into hospital information systems, assists with insurance and authorization documentation, provides estimates of out-of-pocket costs, and helps patients and families use registration kiosks and online systems. Routine issues are escalated to the Lead Patient Access Concierge. The employer describes an orientation program, tuition allowance and career development, and benefits including competitive pay, paid time off, and tuition reimbursement. The stated pay range is $18.00–$24.27 per hour, based on experience and potentially varying by location.

Requirements

High school diploma.
One to three years of experience in a hospital or clinic, insurance company, managed care organization, or other health care financial services setting, performing medical claims processing, financial counseling, financial clearance, accounting, or customer service activities. Commensurate customer service experience in another industry may be considered.
Excellent verbal and written communication, data-entry, and organizational skills.
Superior interpersonal skills for interacting with customers and colleagues.
Accuracy, attention to detail, ability to work independently, and good time-management skills.
Self-starter comfortable working in a fast-paced, results-oriented, collaborative, people-centered environment.
Basic understanding of Microsoft Word, PowerPoint, and Excel.

Nice To Haves

Associate degree preferred.
Knowledge of insurance and governmental programs, regulations, and billing processes, including Medicare, Medicaid, Social Security Disability, Champus, and Supplemental Security Income Disability; managed care contracts; and coordination of benefits.
Working knowledge of medical terminology, anatomy and physiology, and medical record coding, including ICD-10, CPT, and HCPCS.

Responsibilities

Verify patient identification, demographic information, and insurance coverage.
Accept point-of-service payments.
Enter patient information accurately into appropriate hospital information systems.
Refer patients with questions about financial liability to appropriate resources.
Accept medical authorization or referral forms, when appropriate.
Process key documents to facilitate obtaining insurance information.
Provide estimates for out-of-pocket costs.
Educate patients and families on using registration kiosks or online systems.
Identify routine issues and escalate them to the Lead Patient Access Concierge.
Register patients and schedule appointments and surgeries.
Verify demographic, clinical, financial, and insurance information during the pre-registration process, and clear patients for service delivery.