Patient Access Center Data Analyst I - Kelsey Seybold Clinic
About The Position
The Patient Access Center (PAC) Data Analyst I provides patient access data, reporting, and actionable information to the PAC Management Team and other departments. The PAC Analytics team monitors and improves patient scheduling and access across Kelsey-Seybold Clinic. This role analyzes scheduling patterns, service levels, patient utilization, and financial modeling—including utilization metrics, payer mix, and reimbursement structures—to identify access gaps, inefficiencies, and opportunities for improvement. Historical analysis informs future performance, insights, and guidance. The analyst uses knowledge of healthcare data and patient access to create accurate reports, dashboards, and analyses that support leadership decision-making. The role partners with clinical, operational, and business teams to improve the patient experience, optimize capacity management, evaluate campaign effectiveness, and advance access and operational performance. The position also helps develop the systems and processes that support reporting and analysis. The role may be performed remotely from anywhere in the U.S. Employees hired in the Minneapolis or Washington, D.C. area must work in the office at least four days per week. Remote employees must adhere to UnitedHealth Group’s Telecommuter Policy.
Requirements
- Experience in data analysis, decision support, medical economics, healthcare informatics, or managed healthcare, or an equivalent combination of education and experience demonstrating the ability to succeed in healthcare analytics.
Nice To Haves
- Healthcare industry experience and understanding of healthcare organization data, including provider scheduling, appointment workflows, visit types, and patient access metrics.
- Understanding of financial modeling in healthcare operations, including utilization metrics, payer mix, and reimbursement structures.
- Experience writing, debugging, and documenting complex queries against relational databases.
- Demonstrated ability to analyze and report on business units, products, or service lines.
- Demonstrated analytical and modeling skills, including the ability to convert raw data into actionable business insights.
Responsibilities
- Create and produce access reports and analyses to understand key drivers of the relevant business unit or service line.
- Provide patient access data, reporting, and actionable information to the PAC Management Team and other departments as directed by the manager.
- Analyze scheduling patterns, service levels, patient utilization, and financial modeling to identify access gaps, inefficiencies, and improvement opportunities.
- Use historical analysis to inform future performance, insights, and guidance.
- Help develop the systems and processes that provide the foundation for reporting and analysis.
- Partner with clinical, operational, and business teams to enhance the patient experience, optimize capacity management, evaluate campaign effectiveness, and improve access and operational performance.
- Create reports, dashboards, and analyses that support leadership decision-making.
Benefits
- Comprehensive benefits package, subject to eligibility requirements.
- Incentive and recognition programs, subject to eligibility requirements.
- Equity stock purchase, subject to eligibility requirements.
- 401(k) contribution, subject to eligibility requirements.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
