Healthcare Services Representative III - Kelsey Seybold Clinic - Patient Access Center
About The Position
The Healthcare Services Representative III works in Kelsey-Seybold Clinic’s Patient Access Center. The role schedules, confirms, and cancels appointments and handles calls from the Answering Service, PAC Radiology Scheduling, and Kelsey Care Priority patients in a timely, efficient, and courteous manner. It coordinates with internal Kelsey-Seybold partners, interacts with internal and external providers, and facilitates communication between patients and providers. The representative resolves patient issues using available resources, provides comprehensive service to address caller requests, and supports and backs up HSR I, II, and III colleagues. The role also requires maintaining the computer skills needed to use applicable software in the Answering Service, PAC Radiology, and Kelsey Care Priority areas. The position offers development opportunities and performance recognition.
Requirements
- High school diploma.
- At least 1 year of Kelsey-Seybold Patient Access Center experience in an HSR I role.
- At least 6 months of Kelsey-Seybold Patient Access Center experience in an HSR I role, with demonstrated service excellence resulting in an overall scorecard metric of 4.5 or higher.
- At least 3 months of Kelsey-Seybold Patient Access Center experience in the Radiology department in an HSR I role, demonstrating competency and performance.
Nice To Haves
- At least 6 months of Kelsey-Seybold Patient Access Center experience in an HSR II role.
- Bilingual English/Spanish ability to translate written and verbal communication.
Responsibilities
- Schedule, confirm, and cancel appointments.
- Answer calls from the Answering Service, PAC Radiology Scheduling, and Kelsey Care Priority patients in a timely, efficient, and courteous manner.
- Coordinate collaboration between Kelsey-Seybold internal partners.
- Interface with internal and external providers and facilitate communications between patients and providers.
- Resolve patient issues using identified resources and provide comprehensive service to resolve caller requests.
- Provide support and backup to HSR I, II, and III representatives.
- Acquire and maintain computer skills to effectively use applicable software in the Answering Service, PAC Radiology, and Kelsey Care Priority areas.
Benefits
- Comprehensive benefits package, subject to eligibility requirements.
- Incentive and recognition programs.
- Equity stock purchase plan.
- 401(k) contribution, subject to eligibility requirements.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
