Patient Access Center Data Analyst I - Kelsey Seybold Clinic

UnitedHealth Group • Houston, TX

2d

About The Position

The Patient Access Center (PAC) Data Analyst provides actionable insights to monitor and improve patient scheduling and access across Kelsey-Seybold. The role analyzes scheduling patterns, service levels, patient utilization, and financial modeling—including utilization metrics, payer mix, and reimbursement structures—to identify access gaps, inefficiencies, and opportunities for improvement. It uses historical analysis to inform future performance and provide insights and guidance.

The analyst supplies patient access data, reporting, and other actionable information to the PAC Management Team and other departments about business units, processes, products, and service lines as directed by the manager. The role creates access reports and analyses to identify key business drivers and helps develop the systems and processes that support reporting and analysis. It partners with clinical, operational, and business teams to improve patient experience, optimize capacity management, evaluate campaign effectiveness, and support initiatives that improve access and operational performance.

Requirements

• Bachelor’s degree in Finance, Economics, Mathematics, Healthcare Administration, or a related field; alternatively, an associate degree with equivalent work experience.
• 0–3 years of experience in data analysis, decision support, medical economics, healthcare informatics, managed healthcare, or an equivalent combination of education and experience demonstrating ability to succeed in healthcare analytics.
• Demonstrated initiative and problem-solving skills.
• Proficiency in Microsoft Excel.
• Basic knowledge of Microsoft PowerPoint and Microsoft Word.
• Fluent in English, verbally and in writing, with effective communication skills.
• High level of accuracy and excellent attention to detail.
• Strong organizational and time-management skills.
• Ability to work in a dynamic setting, balance multiple priorities, and meet deadlines.
• Pass a drug test before beginning employment.

Nice To Haves

• Demonstrated ability to analyze and report on business units, products, or service lines.
• Healthcare industry experience and understanding of healthcare organizational data, provider scheduling, appointment workflows, visit types, patient access metrics, and financial modeling in healthcare operations, including utilization metrics, payer mix, and reimbursement structures.
• Demonstrated analytical and modeling skills and ability to convert raw data into actionable business insights.
• Experience writing, debugging, and documenting complex queries against relational databases.
• Experience with SQL or other programming tools, including Visual Basic and Excel macros.
• Experience with statistical software, including SAS, R, Minitab, or SPSS.
• Familiarity with EPIC and the Clarity reporting data warehouse.
• Knowledge of Crystal Reports, Microsoft Access, or SSRS.
• Experience with SQL, Power BI, and a statistical programming language or package such as R or Python.
• Ability to communicate complex information clearly and concisely.

Responsibilities

• Create and produce access reports and analyses to understand key drivers of relevant business units or service lines.
• Provide patient access data, reporting, and actionable information to the PAC Management Team and other departments as directed by the manager.
• Help develop the systems and processes that provide a foundation for reporting and analysis.
• Analyze scheduling patterns, service levels, patient utilization, and financial modeling to identify access gaps, inefficiencies, and improvement opportunities.
• Partner with clinical, operational, and business teams to enhance patient experience, optimize capacity management, evaluate campaign effectiveness, and improve access and operational performance.
• Use historical analysis to inform future performance, insights, and guidance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level