Patient Access Center Clinical Medical Assistant (24 Hours Week)

Community Health Centers of the Rutland Region•Rutland, VT

14h

About The Position

The Patient Access Center Refill Specialist serves as a key member of the Patient Access team, supporting patients and providers by facilitating medication refill requests, ensuring timely communication, and promoting continuity of care. The role receives, reviews, processes, and coordinates prescription refill requests in accordance with organizational policies, provider protocols, and regulatory requirements. The Refill Specialist is the primary point of contact for refill-related inquiries and provides customer service while collaborating with providers, clinical staff, pharmacies, and patients. Community Health is a primary care network offering wellness, dental, behavioral health, pediatric, and walk-in Express Care services. It employs close to 400 people across eight locations in Rutland and southern Addison counties and describes its workplace as team-oriented and collaborative.

Requirements

High school diploma or equivalent required.

Nice To Haves

Medical Assistant Certification or equivalent healthcare experience preferred.
At least one year of healthcare, medical office, patient access, or customer service experience preferred.
Experience working within an Electronic Health Record (EHR) system preferred.
Knowledge of medical terminology, prescription refill processes, and healthcare workflows preferred.

Responsibilities

Serve as the first point of contact for medication refill requests and related patient inquiries.
Review refill requests for completeness and accuracy before provider review.
Process refill requests in accordance with approved protocols, provider instructions, and organizational guidelines.
Communicate with patients, pharmacies, providers, and clinical staff about refill status and medication-related questions.
Escalate requests requiring clinical review or intervention to the appropriate provider or clinical team.
Maintain accurate and timely documentation in the electronic health record (EHR).
Answer incoming telephone calls professionally and courteously, providing customer service.
Address patient refill concerns and direct inquiries to the appropriate department when needed.
Use knowledge of Community Health services, departments, and provider practices to assist patients.
Support patient access initiatives and workflow efficiencies to improve the patient experience.
Collaborate with providers, nursing staff, pharmacies, and other departments to support continuity of care.
Monitor refill requests to help prevent delays in medication access.
Help identify patients who may need follow-up appointments or additional provider evaluation before medication renewals.
Maintain confidentiality and comply with HIPAA and organizational privacy standards.
Participate in departmental meetings, training sessions, and quality improvement initiatives.
Stay current with medication refill processes, organizational policies, and regulatory requirements.
Assist with special projects and other duties as assigned.
Support department goals and contribute to a positive team environment.