Patient Access Center Business Ops Manager

Seattle Children's•Washington, DC

3d•$107,431 - $161,147•Remote

About The Position

The Patient Access Contact Center Business Operations Manager provides strategic and operational leadership for the programs, business systems, and shared functions that support the Patient Access Center. This role oversees operational programs such as workforce management, training and quality, business systems optimization, and process improvement initiatives that enhance access, team performance, and the patient/family experience. The manager partners with internal teams, clinical and operational leaders, IT, and analytics to ensure that shared services programs operate effectively and align with organizational goals.

Requirements

Bachelor degree in Business, Healthcare Administration, or job relevant field.
Five (5) years of relevant experience in patient access, healthcare operations, business systems management, project management, analytics, or a similar environment.
Minimum of two (2) years' experience in management/supervisory role.
Must live in one of the following states: Washington, Alaska, Florida, Montana.
Current Seattle Children's employees residing in Texas are also eligible.

Nice To Haves

MHA, MBA or equivalent.
Experience in an academic healthcare setting or related field.
Experience in a contact center environment.

Responsibilities

Provides strategic and operational leadership for programs, business systems, and shared functions supporting the Patient Access Center.
Oversees operational programs including workforce management, training and quality, business systems optimization, and process improvement initiatives.
Enhances access, team performance, and the patient/family experience through operational programs.
Partners with internal teams, clinical and operational leaders, IT, and analytics to ensure shared services programs operate effectively and align with organizational goals.