Manager, Access Services- Patient Engagement Center

Albany Medical Center • City of Albany, NY

8d • $70,068 - $108,605 • Onsite

About The Position

The position is responsible for the daily operations of the Pre-Service functions of the Patient Engagement Center – related to the appointment scheduling, eligibility verification, pre-registration, authorization and financial clearance needs for Practice and Hospital Services. Ensuring staff are executing actions necessary to timely scheduling and authorization/financial clearing meet our patients and provider expectations. Significant attention to daily metrics, ensuring necessary staffing and process modifications are made to ensure key performance indicators for pre-service revenue cycle best practice are met. Management of a high-functioning team, promoting a strong team and patient centered approach for recruitment and retention.

Requirements

• Bachelor’s Degree, required.
• 5 - 7 years supervisor experience Hospital, Practice or Patient Billing specific to appointment and service scheduling.
• Revenue Cycle Operation experience including healthcare call center experience with demonstrated patient-centered approach to best practice appointment scheduling process.
• Demonstrated success in the development of a patient-centered environment; promoting and instilling all actions are to promote the optimal patient experience.
• Revenue Cycle Management to include direct experience with denial prevention including but not limited to third party payer contractual agreements and Practice and Hospital Billing Regulations; review billing edits for long term approach for resolution at time of scheduling.
• Demonstrate critical thinking and ability for successful service recovery.
• Excellent attention to detail.
• Ability to think on your feet with solution to immediate patient complaints; focus of service recovery.
• Understand system integration and optimizing system functionality for efficiency in workflow.
• Multi-tasking in a high stress environment with ability to meet mission critical expectations.

Nice To Haves

• CHAM (or acquired within first 2 – years).

Responsibilities

• Responsible for the daily operations of the Pre-Service functions of the Patient Engagement Center – related to the appointment scheduling, eligibility verification, pre-registration, authorization and financial clearance needs for Practice and Hospital Services.
• Ensuring staff are executing actions necessary to timely scheduling and authorization/financial clearing meet our patients and provider expectations.
• Significant attention to daily metrics, ensuring necessary staffing and process modifications are made to ensure key performance indicators for pre-service revenue cycle best practice are met.
• Management of a high-functioning team, promoting a strong team and patient centered approach for recruitment and retention.
• Develop daily, weekly, monthly dashboards for ease of identifying revenue cycle vulnerabilities.
• Create cash targets for point of service collection.
• Ensure all procedures are followed for best practice pre-service (revenue cycle) processes.
• Identify process fail points and implement improvement measurement.
• Provide solutions to immediate patient complaints and focus on service recovery.
• Lead, motivate and inspire team to achieve excellence in best practice revenue cycle principles.
• Optimize system functionality for efficiency in workflow.

Benefits

• Excellent health care coverage with no copay at Albany Medical Center providers
• A wide array of services and programs to support emotional, physical, and mental wellbeing

What This Job Offers

• Job Type: Full-time
• Career Level: Manager