Patient Access Associate (Full-time; Variable Hours) - Gretna Urgent Care Clinic

LCMC Health • Gretna, LA

2d

About The Position

The Patient Access Associate serves as the first point of contact for patients and visitors at an urgent care clinic. The role creates a welcoming and efficient experience for people seeking care for sudden illnesses, minor injuries, and other unplanned needs. It requires a calm, organized, compassionate approach in a fast-paced and unpredictable setting, helping patients feel supported while keeping registration and patient flow moving smoothly.

Requirements

• High school diploma/GED or equivalent, or two years of work experience.
• Strong customer service and communication skills.
• High attention to detail and accuracy.
• Ability to adapt quickly and prioritize tasks in real time.
• Ability to thrive in a fast-paced, unpredictable environment and multitask while maintaining attention to detail.
• Calm, professional, compassionate approach, including during busy periods.
• Ability to communicate and work effectively with patients and staff.

Responsibilities

• Greet and assist walk-in patients and visitors with urgency and empathy.
• Manage high-volume check-ins, registrations, and patient flow.
• Accurately verify insurance, demographics, and required documentation.
• Coordinate with clinical teams to help ensure patients are seen efficiently.
• Answer phones and assist with scheduling when needed.
• Explain financial responsibilities and collect payments appropriately.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED