Patient Access Associate - Full-Time
About The Position
As our Patient Access Associate, you’ll work to help our patients check into the hospital. It’s fast-paced on occasion and you’ll be the person they rely on to answer questions during registration. You’ll build trust in these interactions by collecting information accurately and quickly but also by listening with compassion - not just to hear information, but to address their fears, concerns, and questions. To thrive in this job, you’ll need to be a confident multi-tasker who is a quick study with technology and can type and answer phones. You don’t need to have any previous experience or knowledge in healthcare. Since this is a hospital/lab environment, you will need to be prepared to see illness and injuries. We’ll teach you everything you need to know, which makes this a perfect starting point to launch your healthcare career. You must also be up to date on all vaccinations, pass a drug test, and pass a background check prior to hire.
Requirements
- High School Diploma or GED
- Excellent customer service experience
- Up to date on all vaccinations
- Pass a drug test
- Pass a background check prior to hire
Nice To Haves
- Confident multi-tasker
- Quick study with technology
- Ability to type and answer phones simultaneously
Responsibilities
- Working on computers and answering phones to intake information in a busy environment.
- Working across multiple screens collecting details that must be input correctly between physician and nurse check-ins.
- Working across multiple programs and typing as quickly as patients can talk.
- Working around clinicians interrupting the registration process for emergent clinical care.
- Helping people who may be very ill or worried.
- Listening carefully to ease patient anxiety.
- Asking follow-up questions and building rapport in real time.
- Assisting patients complete their registration.
- Collecting patient and insurance information, understanding variations in health plans and coverage through training.
Benefits
- Training provided
- Career goal support
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
