PATIENT ACCESS ASSOCIATE/EMERGENCY DEPT - PATIENT ACCESS - FT DAYS
About The Position
The Patient Access Associate registers patients receiving emergency services at Anderson Hospital or urgent services at an Express Care location. The role collects and enters accurate patient demographic and insurance information, completes registration documentation, and collects applicable patient liabilities at the point of service. Associates learn and use multiple software applications related to registration and collections. As front-line employees, they provide excellent customer service and protect patients’ health information privacy. For emergency and EMS patients, the associate initiates and completes registration, records arrival information, obtains demographic and insurance details, creates armbands, scans documentation, confirms the patient’s primary care physician when possible, and obtains required signatures. The associate collects applicable copayments or deposits, following the Presumption Charity Screening process for uninsured patients before collecting an ER deposit. Before an admission registration is completed, the associate reviews applicable Medicare or observation notices and obtains signatures. The role also registers direct hospital and TRC admissions. Express Care duties include receiving patients, collecting admission cards and identification and insurance information, completing registration and forms, adding patients to Tracker, identifying when a patient needs immediate triage, collecting applicable copayments or deposits, and scanning registration and clinical documentation. All associates review EcareNext work lists to address record errors, understand and follow downtime procedures and Patient Access processes, keep current with process changes, and wear the required badge and uniform jacket. Express Care registrars alternate a standard schedule that includes weekends and holidays.
Requirements
- High school diploma or equivalent.
- Typing speed of 50 words per minute.
- Prior customer service experience.
Nice To Haves
- Recent Patient Access experience.
- Point-of-service collection experience.
- Exposure to multiple types of software technology.
- Medical Terminology course or background.
Responsibilities
- Register emergency, EMS, direct-admission, TRC, and Express Care patients accurately and efficiently.
- Collect and enter patient demographic and insurance information and complete required registration documentation.
- Record patient arrival information, create armbands when required, and scan patient and clinical documentation into the appropriate system.
- Obtain required signatures and review applicable Important Message from Medicare or Observation Letter documents.
- Collect applicable copayments, ER deposits, or Express Care deposits; complete Presumption Charity Screening before collecting an ER deposit from an uninsured patient.
- Identify or document the patient’s Primary Care Physician status according to procedure.
- For Express Care patients, receive Admission Cards, add patients to Tracker, and alert triage if a patient appears to need immediate medical attention.
- Review EcareNext Work Lists throughout the shift or before its end to resolve record errors and prevent billing delays.
- Know and follow Meditech and disaster downtime procedures, Patient Access processes, software procedures, and updated requirements.
- Provide customer service while protecting patient health information privacy.
- Wear the required badge and Patient Access uniform jacket during each shift.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
