About The Position

The Patient Access Associate helps create a positive experience for patients and visitors by assisting with scheduling, registration, and check-in. The role ensures that patient information is accurate, confidential, and handled with care, and uses a calm, professional approach to keep patients informed and supported. The associate collaborates with clinical and administrative teams to support smooth operations in a respectful, efficient, patient-focused hospital environment.

Requirements

  • Strong customer service and communication skills.
  • Empathy, professionalism, and attention to detail.
  • Ability to work effectively in a fast-paced healthcare environment.
  • High school diploma/GED or equivalent, or two years of work experience.

Responsibilities

  • Greet patients and visitors in person and by phone.
  • Schedule appointments and manage check-in processes.
  • Register patients and verify insurance and demographic information.
  • Scan and maintain required documentation.
  • Explain financial responsibilities and collect payments when appropriate.
© 2026 Teal Labs, Inc
Privacy PolicyTerms of Service