Patient Access Associate (PRN; Nights) - University Medical Center

LCMC Health • New Orleans, LA

4d • Onsite

About The Position

The Patient Access Associate works in the Emergency Department at University Medical Center and serves as an initial point of contact for patients and families during urgent and stressful situations. The role provides calm, clear, compassionate support while helping keep patient access and flow organized and efficient in a fast-paced, high-acuity environment.

The associate registers patients during emergency visits, verifies insurance, demographic information, and required documentation, and supports admissions, transfers, and discharges as needed. The role partners with clinical teams and communicates with patients, families, and care teams while prioritizing accuracy, empathy, and efficiency under pressure.

Requirements

• High school diploma/GED or equivalent, or two years of work experience.
• Strong customer service skills and emotional intelligence.
• High attention to detail and accuracy.
• Ability to prioritize and adapt quickly in real time.
• Ability to stay calm, focused, and professional under pressure.
• Ability to multitask without sacrificing accuracy.
• Effective communication with patients, families, and care teams.
• Empathy while maintaining efficiency in a fast-paced, high-acuity environment.

Responsibilities

• Greet and assist patients and families with urgency and empathy.
• Register patients quickly and accurately during emergency visits.
• Verify insurance, demographics, and required documentation.
• Communicate clearly and compassionately in high-stress situations.
• Support admissions, transfers, and discharges as needed.
• Partner with clinical teams to maintain patient flow and efficiency.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED