Patient Access Associate (PRN; Variable Hours) - University Medical Center

LCMC Health • New Orleans, LA

5d • Onsite

About The Position

In the Emergency Department, no two moments are the same—and your role is critical. As a Patient Access Associate, you’re often the first point of contact during some of a patient’s most stressful and urgent situations. Whether it’s an unexpected emergency or a critical moment, you bring calm, clarity, and compassion from the very start. Your ability to stay focused, organized, and empathetic helps patients and families feel supported—even in high-pressure situations. This role is responsible for greeting and assisting patients and families with urgency and empathy, registering patients quickly and accurately during emergency visits, verifying insurance, demographics, and required documentation, communicating clearly and compassionately in high-stress situations, supporting admissions, transfers, and discharges as needed, and partnering with clinical teams to maintain patient flow and efficiency.

Requirements

• Strong customer service skills and emotional intelligence
• High attention to detail and accuracy
• Ability to prioritize and adapt quickly in real time
• High School Diploma or GED (or equivalent experience)

Nice To Haves

• Thrive in a fast-paced, high-acuity environment
• Stay calm, focused, and professional under pressure
• Can multitask without sacrificing accuracy
• Lead with empathy while maintaining efficiency
• Communicate effectively with patients, families, and care teams

Responsibilities

• Greet and assist patients and families with urgency and empathy
• Register patients quickly and accurately during emergency visits
• Verify insurance, demographics, and required documentation
• Communicate clearly and compassionately in high-stress situations
• Support admissions, transfers, and discharges as needed
• Partner with clinical teams to maintain patient flow and efficiency

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED