Patient Access Associate (PRN; Variable Hours) - Touro Infirmary

LCMC Health•New Orleans, LA

2d•Onsite

About The Position

In the Emergency Department, no two moments are the same—and your role is critical. As a Patient Access Associate, you’re often the first point of contact during some of a patient’s most stressful and urgent situations. Whether it’s an unexpected emergency or a critical moment, you bring calm, clarity, and compassion from the very start. Your ability to stay focused, organized, and empathetic helps patients and families feel supported—even in high-pressure situations.

Requirements

Strong customer service skills and emotional intelligence
High attention to detail and accuracy
Ability to prioritize and adapt quickly in real time
High School Diploma or GED (or equivalent experience)

Nice To Haves

You thrive in a fast-paced, high-acuity environment
You stay calm, focused, and professional under pressure
You can multitask without sacrificing accuracy
You lead with empathy while maintaining efficiency
You communicate effectively with patients, families, and care teams

Responsibilities

Greet and assist patients and families with urgency and empathy
Register patients quickly and accurately during emergency visits
Verify insurance, demographics, and required documentation
Communicate clearly and compassionately in high-stress situations
Support admissions, transfers, and discharges as needed
Partner with clinical teams to maintain patient flow and efficiency

Benefits

LCMC Health is a community.
Our people make health happen.
Celebrating authenticity, originality, equity, inclusion and a little “come on in” attitude is the foundation of LCMC Health’s culture of everyday extraordinary
Deliver healthcare with heart.
Give people a reason to smile.
Put a little love in your work.
Be honest and real, but with compassion.
Bring some lagniappe into everything you do.
Forget one-size-fits-all, think one-of-a-kind care.
See opportunities, not problems – it’s all about perspective.
Cheerlead ideas, differences, and each other.
Love what makes you, you - because we do
You are welcome here.
LCMC Health is an equal opportunity employer.
All qualified applicants receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.