Patient Access Associate Physical Medicine & Rehabilitation

Inova Health System • Fairfax, VA

8h • $19 - $31

About The Position

Inova Center Willow Oaks Physical Medicine & Rehabilitation is seeking a Patient Access Associate to support patient access and administrative operations. The associate follows Inova Health System's Service Excellence standards while admitting and scheduling patients, verifying insurance, and providing financial counseling. The role is full-time, Monday through Friday, 6:30 a.m. to 3:00 p.m. Additional duties may be assigned.

Requirements

• High school diploma or GED.

Nice To Haves

• One year of customer service experience or one year of experience in a healthcare setting.

Responsibilities

• Register patients, verify identity and insurance, collect basic information, enter demographics, and scan forms.
• Scan documents, answer phones, and use electronic medical record (EMR) and eligibility tools.
• Notify case managers and document referrals.
• Provide estimates and collect payments.
• Verify basic insurance eligibility and coverage.
• Answer routine questions and escalate patient issues.
• Assist with check-in and troubleshoot basic patient kiosk issues.
• Provide appointment and billing information and communicate with empathy.
• Document and route referrals.
• Schedule routine appointments.
• Request routine transport and confirm details.
• Flag duplicate records and scan identification in coordination with Health Information Management.
• Flag cases needing utilization review.
• Ensure compliance with HIPAA, OSHA, and other applicable federal and state regulations.
• Perform additional duties as assigned.

Benefits

• Medical, dental, and vision coverage.
• Team member wellness program.
• Inova matches the first 5% of eligible retirement contributions, starting on the first day.
• Education assistance of up to $5,250 per year.
• Student loan assistance of up to $10,000.
• Up to 25 mental health coaching or therapy sessions per person per year at no cost for team members, their spouses or partners, and their children.
• Paid time off.
• Paid parental leave.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED