Patient Access Associate Specialist - PRN
About The Position
The Patient Access Associate Specialist manages patient registration and access processes within the healthcare revenue cycle. The role helps ensure data integrity, regulatory compliance, and a positive patient experience while supporting revenue cycle metrics such as registration accuracy, point-of-service collections, and first-pass claim rates. This position serves as an onsite first point of contact for patients and supports clinical and financial operations through accurate data entry, auditing, and communication. This is an entry-level PRN position performed onsite at Ballad - Holston Valley Medical Center in Kingsport, Tennessee. The stated pay range is $17.00–$18.15 per hour, based on experience. CRCR certification is required within six months of hire and is company-paid.
Requirements
- At least 1 year of customer service experience.
- High school diploma or GED.
- Must be inquisitive and open to innovation, including AI, to explore improved processes and reduce friction in patient and client experiences.
- CRCR certification required within 6 months of hire; company-paid.
- Must be able to work onsite at Ballad - Holston Valley Medical Center in Kingsport, Tennessee.
- Must reside in and be authorized to work in the United States.
Responsibilities
- Assign accurate medical record numbers (MRNs), complete medical necessity and compliance checks, provide patient instructions, collect insurance information, receive and process physician orders, and use an overlay tool while providing customer service.
- Operate the telephone switchboard to relay incoming, outgoing, and inter-office calls as applicable.
- Adhere to policies and provide compassionate customer service during interactions.
- Meet assigned point-of-service goals.
- Use quality auditing and reporting systems to identify and correct accounts, including accounts for other employees, departments, and facilities; conduct account audits, ensure forms are completed accurately and on time, and provide statistical data to Patient Access leadership.
- Pre-register patient accounts before visits, including making inbound and outbound calls to obtain demographic, insurance, and other patient information; explain financial liabilities; and collect point-of-service payments and past-due balances, including offering payment-plan options.
- Explain general consent-for-treatment forms to patients, guarantors, or legal guardians; obtain required signatures and witness names; and explain and distribute patient education documents and applicable forms.
- Review eligibility responses in the insurance verification system, select the applicable insurance plan code, and enter benefit data to support point-of-service collections and billing processes.
- Screen medical necessity using Advanced Beneficiary Notice (ABN) software, inform Medicare patients of possible non-payment for tests, distribute ABNs as appropriate, and distribute and document other designated forms and pamphlets.
Benefits
- Bonus incentives
- Paid certifications
- Tuition reimbursement
- Comprehensive benefits, including healthcare, time off, retirement, and well-being programs
- Professional development
- Quarterly and annual incentive programs
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
