Patient Access Specialist - PRN

Ensemble Health Partners • Johnson City, TN

5d • Onsite

About The Position

The Patient Access Specialist performs admitting duties for patients receiving hospital services while supporting the organization’s mission, goals, regulatory compliance requirements, and established policies and processes. This is an onsite, entry-level opportunity at Ballad - Johnson City Medical Center in Johnson City, Tennessee. The position pays $17.00–$18.15 per hour, based on experience, and is identified as PRN.

The role supports accurate patient registration, pre-registration, insurance verification, medical-necessity screening, patient instructions, consent and other required documentation, and point-of-service collections. It also includes telephone switchboard duties, account audits, and coordination of information needed for billing and clean claims. Patient Access staff are accountable for assigned point-of-service goals and are expected to provide compassionate, excellent customer service.

Requirements

• At least 1 year of customer service experience.
• High School Diploma or GED.
• Must be inquisitive and open to innovation, including AI, to explore improved processes and patient and client experiences.
• CRCR certification required within 6 months of hire; the company pays for it.
• Must be able to work onsite at Ballad - Johnson City Medical Center in Johnson City, Tennessee.
• Must reside and be authorized to work in the United States.

Responsibilities

• Perform admitting duties for patients receiving hospital services, following organizational policies, processes, and regulatory requirements.
• Assign accurate medical record numbers (MRNs), complete medical-necessity and compliance checks, provide patient instructions, collect insurance information, receive and process physician orders, and use an overlay tool.
• Operate the telephone switchboard to relay incoming, outgoing, and inter-office calls as applicable, providing compassionate customer service.
• Meet assigned point-of-service goals.
• Use quality-auditing and reporting systems to identify and correct account issues, including accounts associated with other employees, departments, or facilities.
• Audit accounts, ensure forms are completed accurately and on time to meet audit standards, and provide statistical data to Patient Access leadership.
• Pre-register patient accounts before visits, including through inbound and outbound calls to obtain demographic, insurance, and other patient information.
• Explain patient financial liabilities, collect point-of-service payments and past-due balances, and discuss payment plan options.
• Explain general consent-for-treatment forms, obtain required signatures, and record the witness’s name.
• Explain and distribute patient education documents and required forms, including Medicare and Tricare notices, Observation Forms, MOON forms, and consent forms.
• Review insurance eligibility responses, select the applicable insurance plan code, and enter benefit data to support point-of-service collections and billing processes.
• Screen medical necessity using Advanced Beneficiary Notice (ABN) software, inform Medicare patients of possible non-payment for tests, and distribute ABNs as appropriate.
• Distribute and document other designated forms and pamphlets.
• Explore better processes and ways to reduce friction and improve patient and client experiences, including through openness to innovation and AI.

Benefits

• Bonus incentives.
• Paid certifications.
• Tuition reimbursement.
• Comprehensive benefits, including healthcare, time off, retirement, and well-being programs.
• Quarterly and annual incentive programs for employees who exceed expectations.
• Professional development and career advancement opportunities.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED