Patient Access Assistant - Medical

NORTHWEST HEALTH SERVICES INC•Saint Joseph, MO

2d•Onsite

About The Position

This role involves working cooperatively with Northwest Health Services (NHS) providers, supervisors, and personnel to achieve NHS goals and objectives, adhering to governing body requirements and internal policies. The position requires treating all individuals with respect, attending weekly team huddles, and managing patient interactions from greeting to check-out. Key responsibilities include collecting payments, making reminder calls, balancing payment logs, assisting patients with billing and sliding fee inquiries, reviewing medical charts for necessary documentation, ensuring patient information is current and accurate in both physical charts and computer systems, and performing daily batch management. The role also involves informing and assisting patients with the Sliding Fee Scale Program, calculating and approving applications, and accurately entering related information. Scanning documents, assisting with filing, and maintaining a neat work area are also part of the duties. A critical aspect of this role is strict compliance with the Health Insurance Portability and Accountability Act (HIPAA) of 1996. Essential functions include possessing the cognitive skills for interpreting instructions, demonstrating tact, patience, and good communication, being able to perform physical actions such as talking, seeing, hearing, writing, standing, walking, and kneeling, maintaining confidentiality and a professional demeanor, performing under high demand, understanding basic medical terminology, and following procedures for handling appointment-related calls and scheduling interpreters.

Requirements

Must possess and maintain a valid Drivers License, and proof of insurance for personal vehicle used for business.
Possess high school diploma or equivalent.
Must demonstrate basic computer skills.
Possess light typing skills, computer knowledge required.
Must demonstrate accuracy, proficiency, and efficiency.
Must possess ability to effectively present information and respond to questions from patients, and other individuals encountered in the course of employment.
Must comply with the provisions of the Health Insurance Portability and Accountability Act (HIPAA) of 1996.

Responsibilities

Work cooperatively with Northwest Health Services (NHS) providers, supervisors, and personnel to carry out the goals and objectives of NHS according to governing body requirements and established internal policies and procedures.
Treat others respectfully whether it is a patient, fellow employee, member of management, customer, vendor or visitor to our premises.
Attend weekly team huddles under the guidance of the clinic manager or designated representative.
Receive/Greets all patients and visitors pleasantly and effectively.
Collect co-pays and payments at the time of service and issue receipts as necessary.
Make reminder phone calls day prior to a scheduled visit and follow-up calls for no shows.
Accurately balances and maintain payment log, reconcile daily cash and copy all received checks daily.
Assist patients with billing questions, assist with sliding fee questions, and establish payment arrangements with patients if deemed necessary.
Review all medical charts prior to visit for current consent for treatment, insurance card copies and assignment forms.
Ensure all patient information is current and up to date at each visit. This is to include all insurance, Medicare or Medicaid cards being scanned, patient information sheet has been updated annually and scanned, and all information in the chart matches the information in the computer per policy and procedure.
Follow and complete check out procedures as directed and preforms daily batch management as assigned.
Inform and assist patients with the Sliding Fee Scale Program. Calculate and approve Sliding Fee Scale (SFS) applications. Accurately enter Sliding Fee information in computer.
Scan documents and assist in locating and filing reports.
Keep work area neat and organized for proper completion of work tasks.
Must comply with the provisions of the Health Insurance Portability and Accountability Act (HIPAA) of 1996.
Perform related work as required.
Possess cognitive skills necessary to read and interpret a variety of instructions furnished in oral or written form.
Must demonstrate tact patience and good communication skills in dealing with patients, co-workers and the public.
Must be able to talk, see, hear, write, stand, walk, and Kneel.
Must respect and maintain confidentiality at all times.
Maintain a professional appearance and demeanor at all times.
Must be able to perform job requirements in high demand situations.
Possess cognitive skills necessary to understand basic medical terminology.
Follow established procedures for answering and screening incoming appointment-related telephone calls, scheduling interpreters, and directing calls to appropriate staff.