Patient Access Advocate, Part-time Days

Intuitive Health•Hilton Head Island, SC

13d

About The Position

The Patient Access / Front Office Associate greets patients and visitors, facilitates timely and accurate patient registration, answers phones, collects payments, and performs general clerical duties. The role supports an inviting environment, excellent customer service, accurate records, and efficient patient flow while assisting clinical staff. Team members are employed by Intuitive Health and work alongside health system partners. The position is part-time and based at a healthcare facility. Travel is primarily local during the business day; some out-of-area and overnight travel may be expected. The employee may be required to work at any facility and is responsible for their own transportation. Depending on facility needs, the role may require evenings, weekends, or rotating shifts.

Requirements

High school diploma or GED.
Demonstrated customer service, communication, and interpersonal skills.
Basic computer proficiency and ability to learn new technology and systems.
Ability to multitask, prioritize work, and thrive in a fast-paced healthcare environment.
Ability to work at any facility and provide own transportation.
Ability to sit, stand, walk, talk, and listen regularly; use hands for typing, filing, and handling office equipment; and occasionally lift or move objects up to 25 pounds.
Ability to concentrate and handle multiple requests simultaneously.

Nice To Haves

One year of customer service experience.
Experience in a healthcare, hospital, emergency department, urgent care, physician practice, or medical office setting.
Experience with patient registration, insurance verification, or electronic medical records (EMR/EHR).

Responsibilities

Greet patients and visitors professionally in person and over the phone.
Register new patients and update demographic, insurance, and billing information accurately.
Verify insurance eligibility and benefits, and collect copays, deductibles, and other payments according to company guidelines.
Notify clinical staff of patient arrivals, communicate delays, and keep patients informed to facilitate patient flow.
Answer and route phone calls using proper etiquette, and take messages as needed.
Provide general information, including directions, office hours, and policies.
Maintain patient confidentiality and comply with HIPAA regulations.
Perform clerical tasks such as copying, scanning, faxing, and filing.
Keep waiting areas, the front desk, and reception spaces clean, organized, and presentable.
Assist with supply management, including ordering and stocking supplies as needed.
Support patients and families in a friendly, reassuring manner to promote positive experiences.
Attend staff meetings and required training sessions, and maintain knowledge of role responsibilities.
Follow company policies, safety regulations, and administrative procedures.
Perform other duties within the scope of the role as assigned.