Patient Access Advocate, Full-time Overnights, Paradise Valley

Intuitive Health•Scottsdale, AZ

4d•$21 - $28

About The Position

The Patient Access Advocate welcomes patients and visitors, answers and routes phone calls, enters and maintains information in the electronic health record, and performs general clerical duties. The role requires a consistently pleasant and professional demeanor, the ability to multitask, and a focus on making patients and families feel welcome. The position performs patient registration, including updating demographics, verifying insurance eligibility and benefits, collecting point-of-service payments, and documenting registration information in an electronic system. The advocate confirms account information is accurate for billing and completes visit-closure and required follow-up activities. The role also provides wayfinding and customer service to patients and visitors, maintains patient files and paperwork, and helps keep front-desk and waiting areas clean and presentable. This is a full-time overnight position scheduled for 6:00 p.m. to 6:30 a.m.; days vary. Scheduling is based on operational needs. The position is non-exempt and operates in a healthcare setting, where the employee may routinely encounter patients with contagious illnesses or diseases.

Requirements

High school diploma or GED.
Minimum typing speed of 50 words per minute.
At least 6 months of work experience in a healthcare setting or 1 year of customer service experience.
Exceptional communication and customer service skills.
Flexibility, collaboration skills, patient/client focus, and technical capacity.
Basic knowledge of Microsoft Word, Excel, and Outlook; must be computer literate.
Ability to read and comprehend simple instructions, correspondence, and memos; write simple correspondence; and present information effectively to patients and employees.
Basic math skills, including adding, subtracting, multiplying, and dividing.
Ability to follow detailed written or oral instructions and handle problems in standardized situations.
Ability to work independently and self-direct, and to work with individuals from diverse backgrounds.
Analytical and problem-solving skills; ability to manage conflict and request supervisor assistance when appropriate.
Ability to multitask and prioritize multiple demands effectively.
Knowledge and skills using general office equipment, including telephones, photocopiers, scanners, credit card machines, and fax machines.
Solid work history.
Ability to perform duties involving standing, walking, hand use, reaching, sitting, talking, and listening, and to lift up to 10 pounds.

Nice To Haves

Basic understanding of insurance.
Basic understanding of medical terminology and billing codes, including DRG, ICD-10, CPT, and HCPCS.
At least 1 year of experience in a medical office setting.
Familiarity with health insurance and insurance verification.

Responsibilities

Greet patients in person and by phone in a friendly, courteous, and professional manner; provide wayfinding to patients and visitors.
Check patients in and out and perform visit-closure activities, including collecting payments and completing necessary follow-up.
Register patients by updating demographics, verifying insurance eligibility and benefits, collecting copayments, coinsurance, and deductibles, and documenting information in the electronic system.
Confirm account and registration information is accurate and paperwork is completed correctly to support clean billing.
Answer and screen calls, route callers to the appropriate person, take and direct messages, and provide location and other company information.
Assist staff and patients with clerical work, including copying, scanning, and faxing documents.
Create and maintain patient files.
Keep the front desk, waiting room, and children’s play area clean and presentable; perform cleaning tasks as needed.
Follow HIPAA policies and procedures and all company policies.
Promote a friendly and respectful work environment and provide patients and families with a reassuring, customer-focused experience.
Attend staff meetings and huddles as required and focus daily on meeting productivity standards.