Pathway of Hope Regional Coordinator (DHQ)

The Salvation Army•New York, NY

About The Position

The Pathway of Hope Regional Coordinator is responsible for providing oversight of the Pathway of Hope (POH) initiative across Corps (Community Centers) and Corps POH-specific personnel. This oversight includes but is not limited to: policy adherence and addendums; data collection, entry, and quality auditing and improvement; data analysis and data-driven decision making; evidence-based practice; program implementation and sustainability; personnel training; case consultation and troubleshooting; resource acquisition, coordination, communication, and dissemination; cross-functional collaboration; and multi-level representation. POH-specific oversight is to be conducted in collaboration with Corps Officers in a capacity that enhances the functions of The Salvation Army Corps within the Greater New York Division, under the supervision of the Director of Social Services and in collaboration with The Territorial Pathway of Hope Coordinator.

Requirements

Master’s Degree or Bachelor’s Degree with 2+ years of experience in social services administration and/or social services programs that offer multi-faceted casework interventions designed to address the needs of families utilizing strengths-based approach
Experience and/or strong interest in community outreach and community capacity development
Knowledge of relevant psychological and sociological, evidence-based practice and its effective application (e.g., client-centered counseling, family systems theory, motivational interviewing, stages of change, strengths-based practice, etc.)
Knowledge of the principles and practices of effective policy, report, and technical writing including documents for publication
Knowledge and understanding of both qualitative and quantitative data analysis, and capacity to communicate analytics in a manner that enhances understanding of program outcomes
Familiarity with databases, particularly in relation to administration, data quality assurance, policy adherence, and training.
Ability to build and maintain effective working relationships and communicate appropriately at all levels within and outside of the organization to educate and influence others to achieve desired results
Ability to supervise, maximize, and evaluate the work of diverse department personnel
Experience in preparing and delivering engaging and effective oral presentations to a range of audiences, utilizing relevant communication technology
Knowledge of computer skills in Microsoft, Excel, Fiscal Software, Microsoft 365, SurveyMonkey, and Zoom

Responsibilities

Serve as the Division’s primary representative on matters related to POH through the clear communication of challenges, developments, needs and successes of the POH approach
Monitor, anticipate, and address strategic needs to assure the POH approach’s ongoing success and sustainability as a holistic and integrated mission aligned with The Salvation Army’s values
Serve as the primary advocate of the POH approach between Divisional Headquarters (DHQ) and the Corps
Ensure consistent communication by participating in weekly, biweekly, or monthly conference calls with the Territorial Pathway of Hope Coordinator
Collaborate regularly and effectively alongside the Divisional Leadership, Social Services Director, Territorial Pathway of Hope Coordinator, Corps Officers and POH case managers
Oversee annual POH evaluations/outcomes measurement of participating Corps and complete summary/review report to the Director of Social Services and the Territorial Pathway of Hope Coordinator
Maintain and regularly update a POH database which consolidates program data across all participating Corps
Provide ongoing supervision and administrative oversight for POH Corps in the implementation of Pathway of Hope
Create and conduct training sessions that support the initial implementation phase and ongoing training requirements for the POH Corps Officers and Staff
Plan, conduct, and/or participate in POH workshops and other training events at the territorial, divisional, local, or inter-agency level, as requested and/or assigned
Provide direct case consultation and technical assistance to caseworkers and interns as needed
Plan, coordinate and facilitate monthly caseworker meeting and offer support and information regarding community linkages, programmatic requirements including intake processes, intervention strategies and collection of data needed to meet program reporting requirements
Assist in recruiting, interviewing, and training of new employees directly involved in Emergency Assistance and Pathway of Hope and provide casework orientation and training for new caseworkers or interns
Provide guidance and promote the spiritual dimension of the Salvation Army’s social services/ministries programs, emphasizing the importance of Christian influence and evangelism in all of the Salvation Army’s programs and ministries, including delivery of social services/ministries in contemporary settings
Ensure relevance of the POH approach to funders by keeping current on program funding resources (public and private), coordinating and collaborating consistently with Divisional Director of Philanthropy and their team, Corps Officers and POH case managers, as well as other related individuals to secure ongoing philanthropic support for POH
Collaborate with the Divisional Director of Philanthropy and Finance Team to effectively manage POH-specific grants, overseeing adherence to funder restrictions, distribution, reporting, and utilization
Strengthen existing Salvation Army partnerships with external agencies, faith-based communities, and key stake holders
Engage with relevant internal departments as necessary for effective project completion, in addition to outreach and collaboration alongside external entities to the benefit of the POH initiative and all associated personnel.
Perform outreach to identify vulnerable persons in need of services and referrals
Screen applicants promptly and responsively to identify urgency of need and direct them to appropriate services, providing accurate and timely information and referral
Perform intake interviews and assessments via phone and/or in person, linking families to resources for urgent needs
Conduct comprehensive, individualized, strengths-based, and culturally-responsive assessments of each client’s needs and available resources
Engage each client to cooperatively participate in the development, implementation, and ongoing review of an individualized action plan so as not to foster dependence
Empower clients to effectively access the resources available to them
Provide, refer, or otherwise arrange for families to receive needed services and resources identified in their action plan through verifying unmet needs and obtaining records and/or contacting vendors and partner agencies
Build and maintain relationships with other organizations to guide clients through sequence of delivery without duplication of benefits or services
Provide support and advocacy to clients by communicating with governmental and non-governmental agencies when necessary
Monitor and document clients’ progress toward their goals utilizing standardized forms and enter relevant information into the WellSky /Community Services client database in a timely manner
Provide continuity of client services through case transfer or case closure
Prepare monthly statistical reports as requested, and attend monthly coordination meetings
Attend relevant seminars/conferences/training sessions as assigned
Work with a designated Pastoral Care Representative to schedule spiritual guidance sessions at the client’s request
Perform other duties as assigned by Social Services of Greater New York