Pathology Account Liaison
About The Position
At Caris, we understand that cancer is an ugly word—a word no one wants to hear, but one that connects us all. That’s why we’re not just transforming cancer care—we’re changing lives. We introduced precision medicine to the world and built an industry around the idea that every patient deserves answers as unique as their DNA. Backed by cutting-edge molecular science and AI, we ask ourselves every day: “What would I do if this patient were my mom?” That question drives everything we do. But our mission doesn’t stop with cancer. We're pushing the frontiers of medicine and leading a revolution in healthcare—driven by innovation, compassion, and purpose. Join us in our mission to improve the human condition across multiple diseases. If you're passionate about meaningful work and want to be part of something bigger than yourself, Caris is where your impact begins. Position Summary The Pathology Account Liaison serves as the key connection between pathology laboratories, ensuring smooth communication, specimen handling, and client satisfaction. This position is responsible for obtaining the specimen required to begin Caris’s testing, communicating case updates to internal teams and pathology related escalations. Considerable independent judgment is required to carry out assignments that have a significant impact on client experience and case activation.
Requirements
- High School diploma or equivalent required.
- 1-3 years of experience in a client services role where deductive reasoning is necessary and compelling evidence of related service skillsets is required.
- Proficient in Microsoft Office Suite, specifically Word, Excel, Outlook, and general working knowledge of Internet for business use.
Nice To Haves
- 1-3 years of experience working in a customer support environment preferred.
- 1-3 years of Laboratory experience.
- Bachelor’s degree preferred.
- 1-3 years of experience in a physician office environment, hospital environment or other patient healthcare setting highly preferred.
- Proficiency in healthcare and medical terminology required.
- Knowledge of HIPAA provisions and importance of privacy of patient data.
Responsibilities
- Timely and accurately facilitates the resolution of 125 or more discrepancies per day.
- Responsible for adhering to the email turnaround time expectations
- Quality check case work with a quality average of 96% of better.
- Responsible for incoming attachments, timely discrepancy documentation and resolution
- Meets compliance good documentation standards
- Assist other team members with work as needed to ensure full completion of daily caseloads.
- Meets all deliverables and goals set by the department leadership
- Provides support to Caris Lab for quick resolution of specimen issues.
- Builds strong customer relationships through client focus, professional demeanor, reliability, and timely responsiveness.
- Responds to client emails, calls or fax inquiries regarding the tissue request letter, missing documents or specimen ordering requirements.
- Provides attention to detail and problem-solving skills to quickly resolve specimen concerns
- Utilizes the case manager system and other internal software to enter, gather and analyze data.
- Evaluates client concerns, complaints, and specimen turnaround trends to recommend changes for improvement
- Meets all regulatory agency requirements as they pertain to job function.
- Executes other tasks and projects assigned by management.
Benefits
- All job specific, safety, and compliance training are assigned based on the job functions associated with this employee.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
