PAT Financial Coordinator

Rockbridge Area Health Center•Lexington, VA

10d•Hybrid

About The Position

Rockbridge Area Health Center (RAHC) is a community-based healthcare facility committed to providing comprehensive, high-quality, and affordable healthcare services to individuals and families in the Rockbridge area. As a Federally Qualified Health Center, we prioritize serving patients regardless of their ability to pay. We are currently seeking a dedicated PAT Financial Coordinator to join our team and contribute to our mission of promoting wellness and improving health outcomes in our community. The Coordinator proactively identifies patients with financial needs before the visit, assists with insurance and financial assistance options, promotes point-of-service collections, establishes payment arrangements, and helps patients navigate available resources. This role serves as the primary liaison between patients and the revenue cycle to improve patient satisfaction, increase collections, reduce bad debt , and support access to care.

Requirements

Strong customer service and interpersonal skills.
Ability to communicate financial information clearly and compassionately.
Working knowledge of medical billing terminology and insurance benefits.
Ability to explain payment options and establish payment plans.
Excellent organizational and time management skills.
Strong attention to detail and problem-solving abilities.
Proficiency with electronic health records and Microsoft Office applications.
Ability to maintain confidentiality and exercise sounds judgement.
Ability to work independently while collaborating effectively with multiple departments.

Nice To Haves

Associate degree in business, healthcare administration, finance, or related field.
Two years of experience in healthcare registration, medical billing, insurance verification, customer service or financial counseling.
Experience in a Federally Qualified Health Center (FQHC) or community health setting.
Knowledge of medical insurance, Medicaid, Medicare, and commercial insurance.

Responsibilities

Proactively identifies patients with financial needs before the visit.
Assists with insurance and financial assistance options.
Promotes point-of-service collections.
Establishes payment arrangements.
Helps patients navigate available resources.
Serves as the primary liaison between patients and the revenue cycle to improve patient satisfaction, increase collections, reduce bad debt, and support access to care.