PAT Financial Coordinator

Rockbridge Area Health Center•Lexington, VA

11d•$20 - $24•Hybrid

About The Position

Rockbridge Area Health Center (RAHC) is a community-based healthcare facility committed to providing comprehensive, high-quality, and affordable healthcare services to individuals and families in the Rockbridge area. As a Federally Qualified Health Center, we prioritize serving patients regardless of their ability to pay. We are currently seeking a dedicated PAT Financial Coordinator to join our team and contribute to our mission of promoting wellness and improving health outcomes in our community. The Coordinator proactively identifies patients with financial needs before the visit, assists with insurance and financial assistance options, promotes point-of-service collections, establishes payment arrangements, and helps patients navigate available resources. This role serves as the primary liaison between patients and the revenue cycle to improve patient satisfaction, increase collections, reduce bad debt, and support access to care.

Requirements

Strong customer service and interpersonal skills
Ability to communicate financial information clearly and compassionately
Working knowledge of medical billing terminology and insurance benefits
Ability to explain payment options and establish payment plans
Excellent organizational and time management skills
Strong attention to detail and problem-solving abilities
Proficiency with electronic health records and Microsoft Office applications
Ability to maintain confidentiality and exercise sounds judgement
Ability to work independently while collaborating effectively with multiple departments

Nice To Haves

Associate degree in business, healthcare administration, finance, or related field preferred
Two years of experience in healthcare registration, medical billing, insurance verification, customer service or financial counseling preferred
Experience in a Federally Qualified Health Center (FQHC) or community health setting preferred
Knowledge of medical insurance, Medicaid, Medicare, and commercial insurance preferred

Responsibilities

Proactively identifies patients with financial needs before the visit
Assists with insurance and financial assistance options
Promotes point-of-service collections
Establishes payment arrangements
Helps patients navigate available resources
Serves as the primary liaison between patients and the revenue cycle to improve patient satisfaction, increase collections, reduce bad debt, and support access to care.