Passport Certification Lead

Open Gym Premier•Anaheim, CA

1d•Onsite

About The Position

The Certification Lead is responsible for overseeing all player and coach certification processes during events. This role ensures that all participants meet eligibility requirements, rosters are accurate, and check-in operations run efficiently. This is a leadership role that manages Certification Staff, resolves eligibility issues, and ensures compliance with event rules.

Requirements

Ability to lead, support, and hold a team accountable
Strong attention to detail when reviewing rosters, and eligibility requirements
Quick problem-solving and real-time decision-making
Comfortable interacting with coaches, players, and staff in a professional manner
Tech-savvy with experience using tablets or willingness to learn new systems (Passport)
Reliable, punctual, and able to work full weekend event schedules

Nice To Haves

Experience in certification, check-in, registration, or event operations
Previous leadership or supervisory experience in events, sports, or operations
Background in youth sports or familiarity with tournament structures

Responsibilities

Lead and manage the player and coach check-in process across all events
Oversee Certification Staff, including training, support, and day-to-day direction
Monitor real-time check-ins and resolve delays, issues, or escalations quickly
Communicate with coaches, players, and parents regarding certification requirements
Ensure a professional, organized, and efficient check-in experience
Review and verify player eligibility, including age and grade requirements
Resolve roster discrepancies, eligibility flags, and exceptions
Ensure all rosters are finalized by required deadlines
Oversee use of the Passport platform for check-ins, roster updates, and verification tracking
Ensure all player profiles are complete, including photos and required documentation
Maintain accurate records and confirm all participants are verified before competition