Remote | Passport Acceptance Agent — $30–$40/hour

24-Mag•New York, NY

3d•Remote

About The Position

24-MAG LLC is seeking experienced Passport Acceptance Agents and Passport Application Assistance Professionals for a short-term, fully remote consulting engagement supporting AI training and evaluation initiatives. Selected professionals will apply their firsthand experience with U.S. passport applications, renewals, replacements, identity verification, citizenship documentation, and public-facing acceptance procedures to review applicant inquiries and assess AI-generated guidance. Prior AI training or evaluation experience is not required. The work includes evaluating realistic applicant questions, developing structured criteria for accurate and useful responses, reviewing AI-generated guidance about forms, fees, processing options, identity and citizenship documents, photographs, and applications for minors, and documenting errors or omissions with actionable recommendations. Work is performed independently in an asynchronous project environment, with written deliverables and collaboration with the project team. The opportunity is for U.S.-based candidates, offers $30–$40 per hour, and expects a commitment of 20–30 hours per week. The engagement is short term, with 10 openings, and candidates should be prepared to begin promptly.

Requirements

Current or recent Passport Acceptance Agent designation through a post office, county clerk’s office, library, or comparable passport acceptance facility.
At least 1 year of professional experience assisting members of the public with passport applications.
Demonstrated knowledge of U.S. passport application and acceptance procedures.
Practical experience helping applicants complete or prepare passport application materials.
Working knowledge of passport forms, application fees, processing options, and renewal and replacement procedures.
Strong understanding of acceptable identity and U.S. citizenship documentation, passport photograph requirements, and application requirements for minors.
Ability to identify inaccurate, incomplete, or outdated passport application guidance.
Experience clearly explaining procedural requirements to applicants with varying levels of familiarity with passport services.
Strong understanding of common applicant questions and front-counter service situations.
Excellent written communication skills, with clarity, precision, and practical usefulness.
Strong analytical reasoning, attention to detail, and structured problem-solving capabilities.
Ability to apply consistent evaluation criteria and provide clear, actionable written feedback independently.
Strong organisational skills and commitment to accurate public service guidance.
Must be based in the United States.
Availability to begin promptly and commit 20–30 hours per week.

Nice To Haves

Experience assisting with lost, stolen, or damaged passport situations.
Familiarity with passport name change documentation and related application requirements.
Experience preparing informational guides, procedural checklists, or training materials.
Experience assisting diverse applicant populations, including rural and non-English-speaking customers.

Responsibilities

Review sample questions about new passport applications, renewals, replacements, and related services for realism and relevance.
Identify unclear, incomplete, or unrealistic applicant scenarios and recommend improvements reflecting common service needs and procedures.
Develop evaluation criteria for passport application forms, submission procedures, fees, and processing options.
Assess AI-generated explanations of application, renewal, and replacement requirements, including whether next steps fit the applicant’s circumstances.
Review guidance about identity and U.S. citizenship documentation, passport photographs, supporting materials, and applications for minors.
Identify factual errors, omissions, outdated guidance, and unclear instructions involving passport applications and documentation.
Develop structured rubrics for evaluating the correctness, completeness, relevance, and usefulness of AI responses.
Document findings, evaluation criteria, passport application considerations, and acceptance procedures in clear written feedback.
Recommend specific corrections and improvements to AI-generated passport information.
Complete assigned reviews independently in an asynchronous project environment and maintain accuracy, consistency, and professional written communication.