Chef d'équipe Agent Passager - Passenger Services Lead (Part Time & Full Time) |YUL| English and French Fluent - Emirates

Menzies Aviation•Dorval, QC

9d•Onsite

About The Position

This role involves leading a team of Passenger Service Agents and ensuring the smooth and efficient operation of passenger services at the airport. Key responsibilities include managing check-in procedures, handling customer complaints, ensuring compliance with company and airline policies, and assisting passengers with special needs. The role also requires adherence to strict health, safety, and security standards, and involves physical tasks such as lifting luggage and working at heights.

Requirements

Must be at least 18 years of age and legally able to work in Canada
Must have high school diploma, GED or equivalent work experience
Must be able to speak, read, and write in English
Must complete and pass initial new hire classroom and on-the-job training
Must be able to hold and maintain all required airport security clearance
Reliability, our customer and your fellow employees rely on you
Must be available and flexible to work variable shifts including weekends and holidays
Must be comfortable working in an airport environment
Position requires long periods of time at the ticket counter and gate check-in areas; must be able to stand for prolonged periods of time.

Nice To Haves

Fluent in French

Responsibilities

Leads a team of Passenger Service Agents
Ensure accuracy of all weight and balance requirements
Promptly handle all customer service complaints with a focus on positive resolution.
Complete all check-in procedures including the handling of reservations, ticketing, seat assignments, airport announcements and checking for proper international documentation.
Ensures tasks are performed in accordance with the Company and Airlines specific procedures and policies.
Assist customers with special needs and unaccompanied minors.
When operating jetways, Passenger Service Agents will be required to work at heights of over 15 feet and be responsible for open/closing aircraft doors.
Must be able to read and interpret aircraft weight and balance loading instructions, hazardous material identification labels, aircraft loading manifests, and baggage and cargo routing tags.
Ensure the safe and secure operations in accordance with the highest possible standards of health, safety, security and all government statutory requirements
Required to attend the mandatory training imposed by the Company and Airlines as per job role.
Must be able to comfortably and continuously move/lift customer luggage with an average weight of 50 pounds, in some cases exceeded 70 pounds.
Promote a professional image at all time and comply with company uniform standards
Leads by example.
Other duties as assigned.