Passenger Service Lead Agent

Menzies Aviation • Albuquerque, NM

2d • Onsite

About The Position

This role involves coordinating, monitoring, and supporting the Passenger Services team. The Lead Agent will assist Passenger Service Agents in their assigned areas to ensure they perform their duties professionally, safely, and efficiently, adhering to Company/Carrier standards. The position is crucial for ensuring smooth operations through coordination between departments and agencies to achieve safe and on-time operations. The Lead Agent will also monitor, evaluate, and recommend training needs to maintain employee quality and competence, and maintain training records. Day-to-day administration, such as ordering supplies, improving staff procedures, and investigating problems/delays, is also part of the role. A key aspect is liaising with Carrier representatives to ensure their requirements and standards are met. The role also focuses on maintaining staff morale through clear and open communication and covering manpower shortages or assisting whenever necessary. Other duties as assigned may also be part of the responsibilities.

Requirements

• Must be 18 years of age and have a High School Diploma, GED or equivalent work experience
• One year college certificate or technical school, six months related experience or equivalent combination of education and experience
• Ability to supervise up to 10-15 passenger service agents
• Must be able to pass all pre-employment testing to include drug testing and a physical
• Ability to safely lift up to 70 lbs.
• Must maintain a valid state driver’s license
• Must be able and flexible to work variables shifts including weekends and holidays

Responsibilities

• Coordinate, monitor and support the Passenger Services team
• Assist Passenger Service Agents in their assigned areas to ensure Agents are performing their duties in a professional, safe and efficient manner, according to Company/Carrier’s standards
• Ensure smooth operation through co-ordination between departments and agencies to achieve safe on-time operation
• Monitor, evaluate and recommend training needs as required to ensure the quality and competence of employees is maintained. Maintain training records for Agents
• Attend to the day-to-day administration, i.e. ordering supplies, improving staff procedures and communications, and investigating problems/delays
• Liaison with Carriers’ representatives to ensure their requirements and standards are being met
• Assist in maintaining staff morale having clear and open communication with staff
• Cover any manpower shortages and/or assist whenever necessary
• Other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED