Passenger Service Lead Agent

Menzies Aviation Careers•Albuquerque, NM

1d•Onsite

About The Position

Coordinate, monitor and support the Passenger Services team. Assist Passenger Service Agents in their assigned areas to ensure Agents are performing their duties in a professional, safe and efficient manner, according to Company/Carrier’s standards. Ensure smooth operation through co-ordination between departments and agencies to achieve safe on-time operation. Monitor, evaluate and recommend training needs as required to ensure the quality and competence of employees is maintained. Maintain training records for Agents. Attend to the day-to-day administration, i.e. ordering supplies, improving staff procedures and communications, and investigating problems/delays. Liaison with Carriers’ representatives to ensure their requirements and standards are being met. Assist in maintaining staff morale having clear and open communication with staff. Cover any manpower shortages and/or assist whenever necessary. Other duties as assigned. Safety, Security, Wellbeing and Compliance: You will have a responsibility and duty whilst at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health, safety and welfare to everyone on our sites through the misuse of alcohol and drugs. As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy.

Requirements

Must be 18 years of age
High School Diploma, GED or equivalent work experience
One year college certificate or technical school, six months related experience or equivalent combination of education and experience
Ability to supervise up to 10-15 passenger service agents
Must be able to pass all pre-employment testing to include drug testing and a physical
Ability to safely lift up to 70 lbs
Must maintain a valid state driver’s license
Must be able and flexible to work variables shifts including weekends and holidays

Responsibilities

Coordinate, monitor and support the Passenger Services team
Assist Passenger Service Agents in their assigned areas to ensure Agents are performing their duties in a professional, safe and efficient manner, according to Company/Carrier’s standards
Ensure smooth operation through co-ordination between departments and agencies to achieve safe on-time operation
Monitor, evaluate and recommend training needs as required to ensure the quality and competence of employees is maintained
Maintain training records for Agents
Attend to the day-to-day administration, i.e. ordering supplies, improving staff procedures and communications, and investigating problems/delays
Liaison with Carriers’ representatives to ensure their requirements and standards are being met
Assist in maintaining staff morale having clear and open communication with staff
Cover any manpower shortages and/or assist whenever necessary
Other duties as assigned
Take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures
Prohibit misuse of alcohol and drugs and participate in regular testing to enforce the Substance Misuse Policy