Part-Time Passenger Services Agent

Emery Air•Rockford, IL

8d•Onsite

About The Position

Emery Air, LLC. is seeking several Part-Time Passenger Service Agents to join our team. This is a non-benefit-eligible position with a varying schedule that will require flexible availability.

Requirements

Must possess at least a high school diploma or GED is required.
Must be 18 years of age or older.
Must have the ability to clear/ maintain a fingerprint based, 10-year criminal background check as necessary for FAA, TSA, and Port Authority and be able to obtain/maintain airport security clearance.
Must be able to pass pre-employment drug and alcohol screening.
Greet and assist all passengers in a prompt and friendly manner.
Must have the ability to learn airline specific airline computer reservation/ticketing software.

Nice To Haves

Previous ticket reservation experience is preferred.

Responsibilities

Inspect and verify passenger documentation for international and domestic flights.
Checks passengers in at ticket counter and gate and distributes boarding passes for outgoing flights.
Checks passenger baggage and places bag tags on them at the ticket counter for the appropriate destination.
Make announcements regarding flight activities at the gate or over the airport’s general PA System.
Manage passenger baggage processing including handling and fee calculation if applicable.
Handle customer complaints regarding ticketing and baggage handling when problems arise (i.e., lost baggage, lost/misplaced tickets, canceled or delayed flights).
Answers customers’ inquiries regarding flight schedules, fares, space availability for a particular flight and other questions that may arise.
Assist passengers as needed through arrival and check in processes including support for passengers with special needs such as unaccompanied minors (UM), VIP passengers, and passengers needing wheelchair assistance.
Assist Ramp Service Agents to ensure that wheelchairs, strollers, and gate checked bags (cleared through security) are made available for loading upon departure and delivery to passengers upon arrival.
Comply with all federal, state, municipal, airport authority, and carrier security requirements.
Operate equipment to include jetway, computer keyboards, and carrier specific reservation/ticketing software.
Performs other duties as assigned.