Passenger Service Lead

Menzies Aviation Careers•Tampa, FL

2d•Onsite

About The Position

The Passenger Service Lead will coordinate, monitor, and support the Passenger Services team. This role involves assisting Passenger Service Agents in their assigned areas to ensure they perform their duties professionally, safely, and efficiently, adhering to Company/Carrier standards. The Lead will ensure smooth operations through coordination between departments and agencies to achieve safe and on-time performance. Responsibilities include monitoring, evaluating, and recommending training needs to maintain employee quality and competence, as well as maintaining training records for Agents. The role also handles day-to-day administration such as ordering supplies, improving staff procedures and communications, and investigating problems/delays. A key aspect is liaising with Carriers’ representatives to ensure their requirements and standards are met, while also assisting in maintaining staff morale through clear and open communication. The Lead will cover manpower shortages and assist wherever necessary. Other duties may be assigned.

Requirements

Must be 18 years of age.
High school diploma, GED or equivalent work experience.
One year college certificate or technical school, six months related experience or equivalent combination of education and experience.
Ability to supervise up to 10-15 passenger service agents.
Must be able to pass all pre-employment testing to include drug testing and a physical.
Ability to safely lift up to 70 lbs.
Must maintain a valid state driver’s license.
Must be able and flexible to work variables shifts including weekends and holidays.

Responsibilities

Co-ordinate, monitor and support the Passenger Services team.
Assist Passenger Service Agents in their assigned areas to ensure Agents are performing their duties in a professional, safe and efficient manner, according to Company/Carrier’s standards.
Ensure a smooth operation through co-ordination between department and agencies to achieve a safe on-time operation.
Monitor, evaluate and recommend training needs as required to ensure the quality and competence of employees is maintained.
Maintain training records for Agents.
Attend to the day to day administration, i.e. ordering supplies, improving staff procedures and communications, and investigating problems/delays.
Liaison with Carriers’ representatives to ensure their requirements and standards are being met.
Assist in maintaining staff morale and have clear and open communication with staff.
Cover any manpower shortages and/or assist whenever necessary.
Other duties as assigned.