Passenger Service Lead

Menzies Aviation • Tampa, FL

2d • Onsite

About The Position

This role involves coordinating, monitoring, and supporting the Passenger Services team to ensure professional, safe, and efficient operations according to company and carrier standards. The position requires liaising with various departments and agencies to ensure smooth operations and on-time performance. The lead will also be responsible for identifying training needs, maintaining training records, handling daily administration, and ensuring carrier requirements are met. Additionally, the role focuses on maintaining staff morale through clear communication and covering manpower shortages as needed.

Requirements

• Must be 18 years of age and have a High school diploma, GED or equivalent work experience
• One year college certificate or technical school, six months related experience or equivalent combination of education and experience
• Ability to supervise up to 10-15 passenger service agents
• Must be able to pass all pre-employment testing to include drug testing and a physical
• Ability to safely lift up to 70 lbs.
• Must maintain a valid state driver’s license

Responsibilities

• Co-ordinate, monitor and support the Passenger Services team.
• Assist Passenger Service Agents in their assigned areas to ensure Agents are performing their duties in a professional, safe and efficient manner, according to Company/Carrier’s standards.
• Ensure a smooth operation through co-ordination between department and agencies to achieve a safe on-time operation.
• Monitor, evaluate and recommend training needs as required to ensure the quality and competence of employees is maintained. Maintain training records for Agents.
• Attend to the day to day administration, i.e. ordering supplies, improving staff procedures and communications, and investigating problems/delays.
• Liaison with Carriers’ representatives to ensure their requirements and standards are being met.
• Assist in maintaining staff morale and have clear and open communication with staff.
• Cover any manpower shortages and/or assist whenever necessary.
• Other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED