Agent Passager - Passenger Service Agent (Part-Time) |YUL| Spanish and English Fluent

Menzies Aviation•Dorval, QC

13d•Onsite

About The Position

The Passenger Service Agent is responsible for ensuring the accuracy of weight and balance requirements, promptly handling customer service complaints with a focus on positive resolution, and completing all check-in procedures. This includes managing reservations, ticketing, seat assignments, airport announcements, and verifying international documentation. The role also involves assisting customers with special needs and unaccompanied minors. Agents operating jetways will work at heights over 15 feet and be responsible for opening and closing aircraft doors. They must be able to read and interpret aircraft loading instructions, hazardous material identification labels, and cargo routing tags. Ensuring safe and secure operations in accordance with the highest standards of health, safety, security, and government regulations is paramount. The position may require driving specialized commercial vehicles, necessitating a valid driver's license with a clear record. Tasks must be performed according to company and airline policies, and mandatory training must be completed. Agents must be able to continuously lift customer luggage averaging 50 pounds, sometimes exceeding 70 pounds, and promote a professional image. Other duties may be assigned.

Requirements

Must be at least 18 years of age and legally able to work in Canada
Must have high school diploma, GED or equivalent work experience
Must be able to speak, read, and write in English
Must complete and pass initial new hire classroom and on-the-job training
Valid driver’s license with good driving record.
Must be able to hold and maintain all required airport security clearance
Reliability, our customer and your fellow employees rely on you
Must be available and flexible to work variable shifts including weekends and holidays
Must be comfortable working in an airport environment
Position requires long periods of time at the ticket counter and gate check-in areas; must be able to stand for prolonged periods of time.
Fluent in French and English

Responsibilities

Ensure accuracy of all weight and balance requirements
Promptly handle all customer service complaints with a focus on positive resolution.
Complete all check-in procedures including the handling of reservations, ticketing, seat assignments, airport announcements and checking for proper international documentation.
Assist customers with special needs and unaccompanied minors.
When operating jetways, Passenger Service Agents will be required to work at heights of over 15 feet and be responsible for open/closing aircraft doors.
Must be able to read and interpret aircraft weight and balance loading instructions, hazardous material identification labels, aircraft loading manifests, and baggage and cargo routing tags.
Ensure the safe and secure operations in accordance with the highest possible standards of health, safety, security and all government statutory requirements
You may be required to drive and operate small specialized commercial vehicles at times and as such you will require a valid driver’s license with a clear driving record.
Ensure tasks are performed in accordance with the Company and Airlines specific procedures and policies.
Required to attend the mandatory training imposed by the Company and Airlines as per job role.
Must be able to comfortably and continuously move/lift customer luggage with an average weight of 50 pounds, in some cases exceeded 70 pounds.
Promote a professional image at all time and comply with company uniform standards
Other duties as assigned.