Ramp Supervisor - YUL - French and English Fluent

Menzies Aviation•Dorval, QC

3d•Onsite

About The Position

The Ramp Supervisor is responsible for the day-to-day operational performance, safety, security, and customer satisfaction of the product through effective support and management of delivery areas. This role consistently delivers the highest possible level of customer service and ensures that the airlines' product is delivered consistently to demanding service level standards and on-time performance targets. The supervisor is expected to be proactive in all areas by forward planning and taking responsibility for the job in hand, ensuring the safe and correct control of all resources on the Ramp. They must comply with all Airlines Ground Handling Regulations as well as local Airport Authorities, and ensure the RSMS (internal reporting, billing and statistical system) is accurate and up to date with all deviations from the initial schedule. This role involves checking and amending flight details, inserting and confirming services rendered in RSMS daily, and actively supporting, guiding, and encouraging work colleagues. The supervisor ensures safety and security procedures align with Menzies' Health & Safety Policy Manual and international aviation standards, safeguarding the health, safety, and welfare of staff, customers, and visitors. Professionalism and confidence are key in handling questions, queries, or grievances. The role also involves promoting an open reporting culture, ensuring investigations into incidents/accidents, non-conformities, or service delivery failures are conducted with corrective actions established and maintained. Close collaboration with GSE responsible personnel for effective GSE management, defect reporting, and checks is required, along with preventing Company property abuse. The supervisor assesses relevant training needs, stays informed about required staff skills and qualifications, and is accountable for ongoing day-to-day management to an approved business plan. Improving service delivery through developing a motivated and skilled team, ensuring consistent Human Resources processes and company policies are followed, and closely monitoring absenteeism with improvement plans are also key aspects. Working with airport suppliers & handlers to ensure prescribed service levels are met, establishing and maintaining a safe working environment, and promoting a “Safety First”-culture are essential. Other reasonable duties as requested and promoting a professional image through uniform standards are also part of the role. The supervisor must follow all processes involved in “Triple A” Regulations, understand and operate all equipment safely and correctly, and ensure tasks are performed in accordance with Company and Airlines specific procedures and policies, including attending mandatory training.

Requirements

Proven leadership skills and experience.
Must be a minimum of 18 years of age and legally able to work in Canada
Must have valid Driver’s license and hold a DA.
Demonstrate ability to lead, coach and develop staff.
Well organised with meticulous attention to detail and accuracy, able to work on their own initiative to specific deadlines, have the ability to recognise and deal with challenges promptly and efficiently.
Extensive experience in Ramp Handling and good understanding of the Operational departments.
Proficient knowledge of the IATA Standard Ground Handling Agreement.
Familiar with GOMs, Airline procedures, Airport procedures, Airport legislations.
Fully versed on International Aviation Safety and Security standards and passionate about promoting them within the organisation.
SLA driven to meet customer expectations by delivering excellence.
A strong sense of stakeholder engagement. This includes, but is not limited to: Customer portfolio, Airport representatives, Local CAA, local third party providers.
Ability to develop the team, provide succession planning and re-engineer business processes as demanded by changes in the business.
Ability to drive and deliver improvement plans and the relevant follow up process.
Ability to identify productivity efficiency or inefficiency and tailor the operational demand based on the operational dynamics within the station.
Adaptability with regards to working with a multi-national workforce, and collaborating well with local working unions.
Able to produce comprehensive reports to senior managers.
Work under pressure and meet tight deadlines.
Excellent written and verbal communication skills with employees, management, customers and outside institutions.
Must be flexible to adapt to changing demands/circumstances/weather conditions.
Calm and approachable manner.
Knowledge of local labour legislation is a big advantage.
Must be available and flexible to work variable shifts including weekends and holidays.
Must be able to lift up to 70lbs when required
Must be able to obtain and hold all required security clearances.
Computer literate with knowledge of Microsoft Word and Excel.

Responsibilities

Responsible for day to day operational performance, safety, security and customer satisfaction of the product through effective support and management of delivery areas.
To consistently deliver the highest possible level of customer service at all times.
Responsible for ensuring the airlines product is delivered consistently to demanding service level standards and on time performance targets to our Customer Airlines.
To be pro-active in all areas by forward planning and taking responsibility for the job in hand.
To ensure the safe and correct control of all resources on the Ramp.
To comply with all Airlines Ground Handling Regulations as well as local Airport Authorities.
Ensure RSMS (internal reporting, billing and statistical system) is accurate and up to date with all the deviation from the initial schedule.
Check and amend the flight details such as times, loads and delay codes.
Insert and confirm in RSMS, on a daily basis, the services that were rendered for each flight.
To actively give support, guidance and encouragement to your work colleagues.
Ensuring safety and security procedures are according to standards set within the Menzies Health & Safety Policy Manual, and according to international aviation standards.
Safeguard the health, safety and welfare of staff, customers and other visitors as required in full compliance with the Company’s Health & Safety Policy.
To process in a professional and confident way any questions, queries or grievances.
Promote an open reporting culture.
Ensuring investigations take place into any incident/accident, non-conformity or service delivery failure, with resulting corrective actions being established and then maintained.
Work closely with GSE responsible personnel to ensure active and effective GSE management, defect reporting system and GSE checks.
Ensure no Company property abuse occurs.
Assess relevant training needs for department employees including assessment methods and measurement systems entailed.
Stay informed as to the relevant skills and qualification levels required by staff for effective performance.
Accountable for ongoing day to day management to an approved business plan.
Improving delivery of Menzies Aviation products and services through developing a motivated and skilled team.
Ensuring the department follows a consistent Human Resources process, with the relevant company policies being delivered at all times.
Closely monitor absenteeism and put improvement plans into effect when necessary.
Work with airport suppliers & handlers to ensure prescribed levels of service at agreed standards are delivered.
Establish and maintain a safe working environment for employees and customers to comply with Company policy and health, safety and security regulations, while promoting a “Safety First”-culture.
Any other reasonable duties as requested by any direct or indirect report.
Promote a professional image at all times applying the Company Uniform Standards.
To follow all processes involved in “Triple A” Regulations.
To understand and operate all equipment safely, effectively and correctly and in line with the relevant training given.
Ensure tasks are performed in accordance with the Company and Airlines specific procedures and policies.
Required to attend the mandatory training imposed by the Company and Airlines as per job role.
Other duties as assigned