PAS Specialist

Oregon Health & Science University•Portland, OR

11h•Hybrid

About The Position

The PAS Specialist promotes the Oregon Health & Science University (OHSU), Department of Medicine, and Medicine Specialties Clinic in a friendly and professional manner. This position supports the Medicine Specialties Clinic by handling front-line patient contact, greeting and checking patients in and out, answering phones, sorting mail, faxing, photocopying, filing documents/records, typing correspondence, gathering patient information, screening for financial eligibility, managing clinic templates, confirming health care coverage, obtaining referrals, scheduling appointments, and assisting patients in a clinical setting. This role directly supports the Department of Medicine’s objectives of service excellence, clinical care, and quality assurance, providing a full range of assigned duties and supporting the clinical practice of various specialties within the Department of Medicine.

Requirements

Six months of work experience in a medical office setting, including high volume direct patient contact OR one year of work experience in a high volume direct public contact position
Basic computer keyboarding skills including typing of 30 - 45 wpm.

Nice To Haves

High school diploma
Previous experience in a medical office setting
Previous experience managing multiple phone lines
Previous experience with electronic medical record systems such as EPIC
Appointment scheduling experience.
Medical records management skills.
Proven record of reliable attendance, punctuality, and successful performance with past and present employers.
Basic medical terminology

Responsibilities

Provides high quality customer service to both external customers (patient, referring providers, and insurance carriers) and internal customers (OHSU health care providers and staff).
Gathers and/or verifies patient information including demographics, insurance coverage, and financial status.
Confirms patient eligibility for health care coverage and clarifies any managed care arrangements.
Obtains authorizations for clinical care, procedures, and laboratory studies.
Enters all information accurately into OHSU databases or into the medical record when necessary.
Follows up on pending authorizations until they are obtained.
Schedules new patient appointments on line and manually if necessary.
Obtains prior medical records and studies if appropriate.
Creates a medical record if needed.
Arranges stretchers, wheelchairs, and interpreters when necessary, and accommodates other special needs whenever possible.
Mails information packets.
Provides personal reminders to patients about upcoming appointments.
Obtains and prepares OHSU medical records before scheduled appointments.
Greets patients and confirms that an appointment has been kept.
Inspects insurance cards and/or authorization notices.
Identifies and collects deductible payments, co-payments, and deposits on services; provides receipts and completes necessary accounting procedures.
Verifies and updates the common data set on-line.
Explains and satisfies any necessary patient signature requirements.
Validates parking.
Arranges and orders associated clinical, diagnostic, or laboratory services; obtains authorizations when necessary.
Directs patients to appropriate providers for other health care issues.
Completes and routes direct referrals to other clinical services.
Contacts primary care physicians or their designees to obtain authorizations for urgent care.
Schedules return appointments online, and manually, if necessary, initiates authorization requests for subsequent care.
Triages and documents accurately telephone calls from patients including requests for medication refills, complaints, general information inquiries, and urgent health care concerns.
Delivers such information or requests promptly to the appropriate providers or their designees.