PAS Specialist (Float)

Oregon Health & Science University•Portland, OR

20h•Onsite

About The Position

The PAS Specialist position within Diagnostic Imaging Services provides essential customer service support at all Diagnostic Imaging locations, including Marquam Hill, South Waterfront, and Beaverton. The PAS Specialist completes reception and scheduling tasks, assisting with scheduling, collecting cash, organizing records and films related to appointments, and coordinating all related appointments in various departments such as Diagnostic Imaging, The Breast Center at OHSU, Surgical Oncology, Mammography, the Comprehensive Breast Cancer Clinic (CBCC), and phlebotomy, using EPIC and other systems. This role promotes OHSU's mission by delivering high-quality, cost-effective, patient and family-oriented service, fostering a collaborative environment that integrates education, research, and clinical leadership. The PAS Specialist collaborates with OHSU staff and healthcare providers to ensure seamless interdisciplinary breast and imaging services through prompt communication, excellent customer service, and problem-solving skills.

Requirements

Six months of work experience in a medical office setting, including high volume direct patient contact OR One year of work experience in a high-volume direct public contact position.
Basic computer keyboarding skills including typing of 30 - 45 wpm.
Demonstrated excellent communication, telephone, customer service, prioritizing, and problem-solving skills.
Demonstrated ability to be self-directed, organized, handle multiple complex transactions, and work in a team environment.
Must be able to perform the essential functions of the position with or without accommodation.

Nice To Haves

Successful completion of a formal OHSU Administrative Internship Program will substitute for one year of experience.
High School Diploma
Radiology medical office setting preferred.
Scheduling, insurance authorization, hospital scheduling, and cash handling experience.
Experience in a Radiology and/or Laboratory setting.
Medical terminology.

Responsibilities

Obtain prior medical records and imaging studies if appropriate.
Answer multi-line telephone, clarify orders, and notify clinics of errors.
Arrange stretchers, wheelchairs, and interpreters when necessary, and accommodate other special needs.
Mail information packets and provide personal reminders to patients about upcoming appointments.
Schedule patient appointments, accurately assessing the type of appointment and specialist needed.
Schedule all breast imaging appointments, including mammography, ultrasound, MRI, and procedures.
Schedule pediatric imaging appointments.
Prepare necessary paperwork and labels for phlebotomy specimen collection and imaging exams.
Verify orders using Epic.
Track requests for outside records to ensure receipt and processing prior to appointment.
Arrange for digitizing of outside images (film and CD).
Burn CD of images for patients or providers upon request.
Return medical records and images as appropriate.
Demonstrate ownership and authority for the tracking and maintenance of records.
Provide high-quality customer service to external (patients, referring providers, clinics, insurance carriers) and internal customers (OHSU healthcare providers, staff).
Greet patients and confirm appointments.
Inspect insurance cards and/or authorization notices.
Identify and collect deductible payments, co-payments, and deposits; provide receipts and complete accounting procedures.
Verify and update the common data set on-line.
Monitor patients waiting for services and follow up with staff and management regarding delays.
Explain and satisfy any necessary patient signature requirements.
Demonstrate ownership and authority for the patient experience while in the waiting room and on the phone.
Gather and/or verify patient information including demographics, insurance coverage, and financial status.
Confirm patient eligibility for healthcare coverage and clarify managed care arrangements.
Verify appropriate accounts are active and associated with services to be received.
Confirm authorizations for imaging procedures and laboratory studies.
Enter all information accurately into OHSU databases or the medical record.
Follow up on pending authorizations until they are obtained.