PAS Specialist

Oregon Health & Science University•Hillsboro, OR

22h•Hybrid

About The Position

The PAS Specialist gathers and records required information about patients; provides specific customer services which include screening for financial eligibility, confirming health insurance coverage and individual’s obligations, obtaining necessary authorizations for care, scheduling appointments, and assisting patients in a clinic setting. A PAS Specialist provides guidance and leadership to other PAS positions.

Requirements

Six months of work experience in a medical office setting, including high volume direct patient contact OR One year of work experience in a high-volume direct public contact position
Basic computer keyboarding skills including typing of 30 - 45 wpm.
Demonstrated evidence of strong written and verbal communication skills
Ability to manage competing priorities
Proficient in Microsoft Suite applications
Ability to work independently and meet deadlines
Extremely high level of attention to detail
Excellent customer service skills

Nice To Haves

AA/AS degree
Scheduling and/or Administrative Assistant experience
Project coordination/management
Obtaining insurance authorizations
Record of meeting deadlines, including urgent patient and system needs
Experience creating detailed reports
Demonstrated problem solving and negotiation skills in resolving patient concerns, scheduling challenges and managed care related problems.
Experience in hospital or clinic
Experience with data collection from insurance companies
Epic Scheduling
Oracle Kronos experience
Cloud based storage applications
Knowledge of managed care

Responsibilities

Schedules new patient appointments on line and manually if necessary.
Obtains prior medical records and studies if appropriate.
Creates a medical record if needed.
Arranges stretchers, wheelchairs, and interpreters when necessary, and accommodates other special needs whenever possible.
Mails information packets.
Provides personal reminders to patients about upcoming appointments.
Obtains and prepares OHSU medical records before scheduled appointments.
Provides high quality customer service to both external customers (patient, referring providers, and insurance carriers) and internal customers (OHSU health care providers and staff) that meets or exceeds the service standards of the health care industry.
Gathers and/or verifies patient information including demographics, insurance coverage, and financial status.
Confirms patient eligibility for health care coverage and clarifies any managed care arrangements.
Obtains authorizations for clinical care, procedures, and laboratory studies.
Enters all information accurately into OHSU databases or into the medical record when necessary.
Follows up on pending authorizations until they are obtained.
Greets patients and confirms that an appointment has been kept.
Inspects insurance cards and/or authorization notices.
Identifies and collects deductible payments, co-payments, and deposits on services; provides receipts and completes necessary accounting procedures.
Verifies and updates the common data set on-line.
Explains and satisfies any necessary patient signature requirements.
Validates parking.
Arranges and orders associated clinical, diagnostic, or laboratory services; obtains authorizations when necessary.
Directs patients to appropriate providers for other health care issues.
Completes and routes direct referrals to other clinical services.
Contacts primary care physicians or their designees to obtain authorizations for urgent care.
Schedules return appointments online, and manually if necessary, initiates authorization requests for subsequent care.