PAS Specialist (Relief)
About The Position
The Patient Access Service Specialist gathers and records required information about patients; provides specific customer services which include screening for financial eligibility, confirming health insurance coverage and individual’s obligations, obtaining necessary authorizations for care, scheduling appointments, and assisting patients in an office or clinic setting. The function of the PAS Specialist position within the Center for Women's Health is to bridge the gap between check in and check out of our patients. In addition to that function, a bigger part of the PAS Specialist role is to answer the phones coming into the Center and schedule appointments, direct patients to where they need to go, and answer any questions pertinent to the scheduling of appointments. This position is the first person the patient talks with when calling and needs to possess excellent customer service skills. This is reflected through prompt and professional communication skills, face-to-face customer contact, and problem-solving skills. This position will provide support to all CWH locations.
Requirements
- Six months of work experience in a medical office setting, including high volume direct patient contact OR one year of work experience in a high volume direct public contact position
- Basic computer keyboarding skills including typing of 30 - 45 wpm.
Nice To Haves
- Excellent customer service skills, both over the phone and face to face.
- Detail oriented, highly accurate, and able to multi-task.
- Ability and experience working within a team.
- Professional appearance and the ability to apply problem solving skills to difficult customer service situations.
- Proven record of reliable attendance, punctuality, and proven successful performance at past and present employers.
- Demonstrates excellent communication, telephone, customer service, prioritizing, and problem-solving skills; strong team building skills with staff, patients, health plans, providers, management; including communication and conflict resolution; patient advocacy skills, basic computer keyboarding skills including typing 30-45 wpm, self-reliant and independent work habits that succeed in problem-solving and decision making; handle multiple complex transactions, and work in a team environment; demonstrated professional voice tone.
- Basic understanding of women's health.
- 4-year College Degree
- Experience working in a Women's Health Clinic.
- 1-year experience in a customer Service related field, which includes high volume/ multi-lined call center phone work.
Responsibilities
- Provide high quality customer service to both external customers (patients, referring providers, insurance carriers) and internal customers (OHSU health care providers, staff) that meets or exceeds the service standards of the health care industry. This duty includes prompt and professional communication efforts, face-to-face customer contact skills, crisis management, standard complaint processing, flexible coverage of internal and external service needs, and the continuous application of process improvement methods and skills.
- Document accurately telephone calls from patients regarding requests for medication refills, complaints, general information inquiries, and urgent health care concerns.
- Greet patients upon arrival, confirm appointments, inspect insurance cards and/or authorization notices.
- Identify and collect deductible payments, co-payments, and deposits on services; provide receipts and complete necessary accounting procedures.
- Explain and satisfy any necessary patient signature requirements, verifies the demographics, Insurance, and appointment time.
- Have the patient sign needed paperwork and check the patient into the Epic Cadence system.
- Talk with the patient about Research Studies happening in the CWH, among other general information the patient may need.
- Communicate with Clinical Staff regarding provider delays or additional patient needs.
- Answer incoming phone calls in the Call Center.
- Schedule appointments, send in-basket and Telephone encounters to Nurse and Providers via the Epic system.
- Arrange patient transportation through OHSU's internal transportation systems when necessary and accommodate other special needs whenever possible (Language interpreters, Hearing impaired Interpreters, etc.).
- Obtain prior medical records and images if appropriate.
- Follow-up and track requests for outside records.
Benefits
- Opportunities to learn and advance in a system of hospitals and clinics across Oregon and Southwest Washington.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Career Level
Entry Level
