PAS Specialist III

Aflac, Incorporated

1d•$43,000 - $53,000•Remote

About The Position

We are the duck. We develop and empower our people, cultivate relationships, give back to our community, and celebrate every success along the way. We do it all…The Aflac Way. Aflac, a Fortune 500 company, is an industry leader in voluntary insurance products that pay cash directly to policyholders and one of America's best-known brands. Aflac has been recognized as Fortune’s 50 Best Workplaces for Diversity and as one of World’s Most Ethical Companies by Ethisphere.com. Our business is about being there for people in need. So, ask yourself, are you the duck? If so, there’s a home, and a flourishing career for you at Aflac.

Requirements

Knowledge of terminology to perform policy maintenance and accounting
Extensive knowledge of Aflac systems
Knowledge of Aflac’s new business procedures, plan codes, and premiums
Extensive knowledge of Aflac’s products/services
Good teamwork skills
Excellent interpersonal communication, customer service, and telephone customer service skills to effectively interact with Aflac’s customers and associates
Good comprehension, writing, and grammar skills, and strong research, math, and reasoning abilities
Microsoft Excel - Basic
Microsoft Word
High School Diploma or Equivalent
Three years of job-related experience
Or an equivalent combination of education and experience

Responsibilities

Reconciles and services invoices and account payments; identifies discrepancies or account variances and takes the necessary steps to resolve or refer issues to the appropriate team member or department for resolution; ensures that activity, such as information changes, premiums, approvals, correspondence, account reconciliation, etc., is recorded accurately and promptly
Communicates with payroll accounts, policyholders, associates, or coordinators and various departments to obtain additional information or confirm changes; represents the department as subject matter expert
Provides thorough and accurate responses to customer requests/inquiries; requests information or confirmation of action to be taken; reviews data for accuracy and completeness; enters data while maintaining established service/productivity levels and meeting quality guidelines
Gathers, reviews, and analyzes information to determine if reissue or denial is appropriate in accordance with established guidelines and procedures; completes reissues for newly issued policies to ensure accuracy of coverage/policy and customer satisfaction
Communicates with payroll accounts, policyholders, associates, or coordinators and various departments to obtain additional information or confirm changes; represents the department as subject matter expert
Performs, under nominal direction, tasks that vary in complexity; relies on experience and judgment to accomplish assigned duties; accomplishes assigned tasks using experience and precedence; serves as a resource to others in the resolution of complex problems and issues; possibly assists with orienting, training, or checking the work of lower level team members
Performs other duties as required

Benefits

medical
dental
vision coverage
prescription drug coverage
health care flexible spending
dependent care flexible spending
Aflac supplemental policies (Accident, Cancer, Critical Illness and Hospital Indemnity offered at no costs to employee)
401(k) plans
annual bonuses
opportunity to purchase company stock
11 paid holidays
up to 20 days PTO to be used for any reason
state-mandated sick leave (Washington employees accrue 1-hour sick leave for every 40 hours worked)
other leaves of absence, if eligible, when needed to support your physical, financial, and emotional well-being
adoption and parental leave